R4 Restoration

What Does It Mean to Be Bonded? Your Protection Guarantee

Jonathan Brimer — Tue, 27 Jan 2026 15:22:07 -0500

When you hire a contractor, you're making a significant investment in your home and your family's safety. At R4 Restoration, we want you to feel confident that you're working with a trustworthy, accountable partner, that's exactly why we're bonded.

You've probably heard it in contractor advertisements: "We're licensed, bonded, and insured!" But what does "bonded" actually mean? And more importantly, what does that mean for you as a homeowner? Let's break it down in plain language.

The Reality of Contractor Concerns

Unfortunately, it happens far too often: a homeowner hires a contractor, pays a deposit to get started, and then the contractor disappears with the money. No work is completed. No communication. Just financial loss and frustration when you're already dealing with water damage, fire damage, or another property emergency.

This is why being bonded matters. It's not just a badge on our website, it's a legally binding promise that protects you.

What Does "Bonded" Mean?

When a contractor tells you they're bonded, they've purchased a surety bond, a legal contract between three parties:

The Contractor (us)
The Surety Company (an independent third party, like an insurance company)
You, The Customer (protected by this agreement)

Think of a surety bond as a financial guarantee. The surety company is essentially saying, "If this contractor fails to fulfill their obligations to the customer, we'll make sure the customer is compensated for their losses."

How a Bond Protects You

Here's the key difference between a bond and other contractor credentials: if something goes wrong, you have a clear path to compensation.

Let's say you hire R4 Restoration for water mitigation and reconstruction. You pay a deposit. If we were to fail to complete the work, abandon the project, or cause damages through poor workmanship that violates state regulations, you could file a claim against our bond.

When you file a claim:

The surety company investigates your claim to verify it's valid
They review the contract and project details to determine if we breached our obligations
If they find the claim is valid, they compensate you for your losses, up to the bond limit
We then reimburse the surety company for what they paid out

This is crucial: the surety company has a financial stake in making sure we do our job properly. They carefully vet us before bonding us, and they monitor our reputation and conduct. It's not just about protecting you, it's about protecting their own investment in us.

What Makes a Bond Different From Insurance

You might be wondering: isn't insurance basically the same thing? Not exactly.

Insurance protects the contractor's business from financial losses (injuries on the job, property damage, etc.).

A bond protects the customer by guaranteeing the contractor will fulfill their obligations.

With insurance, the contractor pays a deductible if a claim is filed. With a bond, the contractor is fully responsible for reimbursing the surety for any claim paid.

This means we have a powerful incentive to do the job right, because if we don't, we're paying for it.

Why Does R4 Being Bonded Matter to You?

We've been in business for over 20 years. We have a brick-and-mortar location in Gwinnett County where you can walk in and talk to us face-to-face. We're your neighbors, and we're deeply committed to this community.

But beyond our track record and reputation, our bond is a legal safety net for you:

Peace of mind: You know there's a third party (the surety) ensuring we meet our obligations
Financial protection: If something goes wrong, you have a clear, established process to recover your losses
Accountability: We can't just disappear, the surety company has records, and any failure to perform is documented and investigated
Professional credibility: Not every contractor carries a bond. Carrying one means we've met strict financial and professional standards and have successfully passed a surety company's vetting process

The Bottom Line

When we tell you that R4 Restoration is bonded, we're not just saying we're legitimate. We're saying that we've put our money where our mouth is, and we're willing to back up our work with a legal guarantee.

You deserve a contractor who doesn't just promise to do good work, you deserve one who's financially accountable if they don't.

That's what being bonded means. And it's one of the reasons families throughout Gwinnett County trust R4 to restore their homes after disaster strikes.

If you have any questions about our bonding or would like to discuss how we protect our clients, give us a call. We're here to help.

Save or Replace? Repairing Water Damaged Wood Floors

Jonathan Brimer — Fri, 26 Dec 2025 12:03:14 -0500

When hardwood flooring gets wet, time is critical. Water that isn’t completely removed can lead to mold growth in as little as 24 to 48 hours. Mold exposure can trigger respiratory issues, allergies, and other health problems. Once it takes hold beneath your flooring, remediation becomes much more difficult and costly.

Hidden Moisture Problems

Even if your floor’s surface feels dry, moisture often remains trapped beneath the boards or in the subfloor. This hidden dampness can continue to damage the structure over time. Using professional-grade moisture meters and dehumidification equipment ensures all layers are fully dried according to industry standard IICRC S500 guidelines.

Understanding the Type of Water Damage

Not all water damage is the same. The IICRC categorizes water contamination into three main types:

Category 1: Clean water from a sanitary source, like a supply line or sink overflow. Usually manageable if addressed immediately.
Category 2: “Gray water” that may contain contaminants, such as dishwasher leaks or sump pump failures. Poses moderate health risks.
Category 3: “Black water” from sewage or floodwaters. This type is hazardous and requires protective measures or professional remediation.

If you’re unsure what type of water you're dealing with, it’s safest to call an IICRC-certified professional rather than risk exposure. You can learn more about the different water categories in our article: The Three Categories of Water Damage

How Long Has It Been Sitting?

Drying should begin as soon as possible. The longer water remains, the greater the chance of permanent damage, i.e. warped boards, cupping, staining, and mold growth. Ideally, extraction and drying should begin within hours of the incident.

Proper Drying Techniques

Restoring hardwood floors isn’t just about visible dryness. It means controlling humidity, airflow, and temperature for several days using high-volume air movers and commercial dehumidifiers. Depending on the extent of damage, drying can take anywhere from two to five days. If the wood begins to separate or swell excessively, replacement may be the only safe option.

Save It If You Can, Replace It If You Can’t

If full moisture removal isn’t possible or there’s visible mold growth, replacement is typically the safer and more cost-effective route. Never compromise your family’s health by trying to salvage materials that can harbor hidden contaminants.

Professional Help When You Need It

Dealing with water-damaged wood flooring is stressful, but you’re not alone. IICRC-certified professionals use specialized tools to detect hidden moisture and restore your home safely.

For homeowners in Suwanee, GA, and the metro Atlanta area, R4 Restoration is available 24/7 to assess and restore water-damaged hardwood floors with precision and care.

VOCs and What We Bring Into Our Homes

Jonathan Brimer — Fri, 19 Dec 2025 12:12:10 -0500

Understanding VOCs in Your Home Environment

Every day, we make choices about the items we bring into our homes. While we often focus on aesthetics and functionality, there's a crucial factor that demands our attention: Volatile Organic Compounds (VOCs). These invisible chemicals can significantly impact our indoor air quality and, consequently, our health.

Indoor VOC concentrations are often higher than outdoor levels because of modern building materials, consumer products, and tighter, energy-efficient construction that reduces natural air exchange.

What Are VOCs and Why Should You Care?

VOCs are gases emitted from certain materials and products. Think of them as invisible passengers that come along with many household items. These compounds can be released (or "off-gas") for months or even years after bringing a product into your home.

Common Sources of VOCs in Your Home

New furniture and pressed wood products (like particleboard and MDF, the type of furniture you might buy from a certain Swedish company)
Synthetic carpets and rugs
Fresh paint and varnishes
Electronics and appliances
Cleaning products and air fresheners

Health Impacts: What's at Stake?

Extended exposure to VOCs can lead to various health concerns:

Respiratory irritation and breathing difficulties
Headaches and dizziness
Eye, nose, and throat irritation
Potential long‑term health effects, including impacts on the liver, kidneys, and central nervous system with prolonged or high‑level exposure
Some VOCs are known or suspected carcinogens, which means long‑term exposure can increase cancer risk

Smart Solutions for a Healthier Home

1. Choose Wisely When Shopping

Natural Materials First: Opt for solid wood furniture and natural fiber materials when possible. While they might cost more initially, they're an investment in your health.
Research Before Buying: Look for products certified as low-VOC or zero-VOC. Many manufacturers now prioritize healthier materials.
Consider Pre-owned Items: Second-hand furniture has likely already completed most of its off-gassing process.

2. Proper Ventilation Strategies

Create Air Flow: When outdoor conditions allow (temperature, humidity, and outdoor air quality), open windows for at least 10–15 minutes to promote fresh air circulation.
Use Exhaust Fans: Ensure proper ventilation in high-moisture areas like bathrooms and kitchens.
Consider Air Purification: Invest in air purifiers with activated carbon filters specifically designed to capture VOCs.

3. Professional Solutions

For comprehensive VOC management, consider these professional-grade solutions:

Low-VOC Paint Options: Sherwin‑Williams Harmony and similar zero‑VOC paints can help improve indoor air quality by adding minimal new VOCs, and some specialized coatings include technologies that reduce certain airborne VOCs such as formaldehyde and help reduce common household odors.
Professional Treatments: SteraMist and similar ionized hydrogen peroxide systems are EPA‑registered technologies used for disinfection and decontamination of microorganisms and odor‑causing agents; while they can improve overall indoor environmental quality, they should be viewed as part of a broader strategy rather than a stand‑alone VOC removal solution.

Taking Action: Your Healthy Home Checklist

Conduct a home inventory to identify potential VOC sources
Develop a ventilation schedule for your home
Research low-VOC alternatives for upcoming purchases
Consider professional air quality testing

Looking Forward

Creating a healthier home environment is an ongoing journey, not a destination. By making informed choices about the products we bring into our homes and implementing proper ventilation strategies, we can significantly reduce our exposure to harmful VOCs.

For professional guidance on improving your indoor air quality and addressing VOC concerns, consider consulting with certified indoor air quality specialists who can provide tailored solutions for your specific situation.

Remember: While it's impossible to eliminate all VOCs from our homes, every step toward reduction makes a difference in creating a healthier living environment for you and your family.

Estimating for Insurance Work

Jonathan Brimer — Mon, 02 Jun 2025 14:22:45 -0400

Have you ever wondered how a contractor or loss mitigation company determines the cost of repairs on a claim? What's the process for writing up an estimate?

At R4 Restoration we use an estimating software called Xactimate. This is widely considered an industry standard (being one of the only real options) and is used by many restoration contractors and insurance carriers across the U.S. and Canada. The software's price list is based on regularly updated, average market pricing for labor, materials, and equipment in each zip code, which helps keep estimates consistent and aligned with current local costs.

Pricing Uses Market Averages

Because this software is used extensively by the insurance industry we can get our estimates to the adjusters much quicker, allowing for a smooth process from start to finish.

The Xactimate estimating software uses a line-item estimating approach. This provides detailed, accurate estimates and helps us create clear punch lists for our team and any subcontractors, so nothing gets missed.

Different Estimates for Different Work

There are two different types of estimates. The first is for what we call Loss Mitigation and the second is for Construction & Repairs. Loss mitigation is the process of stabilizing the property and preventing additional damage after an event, such as water, mold, fire, smoke, or storm impact, before full repairs begin. For water losses, mitigation procedures are guided by industry standards such as the IICRC S500, which categorize the level of water contamination and help determine appropriate safety and drying methods.

Let's consider the process for writing an estimate on a roof that has been damaged by wind and hail. This would fall under the category of a Construction & Repairs estimate. The process for writing an estimate starts with a scope.

What is involved in the scoping process? We arrive at the property, climb up onto the roof, and do a physical inspection to document damage and possible sources, so the claim can be properly evaluated in order to determine the cause of loss. We document the process by taking photos of the entire roof, each face, and any damage. Then we get the dimensions of the entire roof and house. This involves measuring each face of the roof along with any valleys, as well as obtaining the pitch of the roof. We also measure the perimeter and height of the house. Doing all of this gives us the exact measurements of the surface area of the roof. These steps are crucial in providing an accurate estimate of work and materials needed. That's pretty much it for the scope.

Roof Plane: This is the surface of the roof. It is flat, but pitched or on an angle. It is also called the field of the roof.
Ridge: This is the top or peak of the roof, where two roof planes meet.
Valley: This is where two pitched roof faces connect and project inward. They are always at a lower slope than the adjoining roof planes.
Dormer: This is a roof feature that projects out from the roof face. It usually houses a window and adds extra space and/or light to the room inside.
Abutment: This is a spot where the roof face meets the wall of the home, instead of a roof ridge. Abutments are common on small home additions, such as door canopies, bay windows, attached sheds or garages.
Hip: This is where two roof faces connect and project outward. A roof with hips will need a specific shingle, called hip and ridge shingles, to cover the hips.
Gable: This is the triangular wall underneath where two roof planes meet. It’s important to note that not all roofs have gables.
Hipped End: The hipped end of the roof is the sloped roof face between two roof hips. A pyramid roof has four hipped ends. A hipped roof has only two hipped ends.
Gable End: The gable end of the roof is the edge of a roof above the gable.
Eave: This is where the roof hangs over the edge of the exterior wall.

The Estimation Process

The next step is estimating. Now that we have the data from the roof, we can input it into our estimating software. In this program, we create a sketch (a detailed 3D drawing) of the house and roof to the exact dimensions we obtained during our scope.

Once the sketch is complete we continue our estimate with each item that needs repair, removal, or replacing. Each item is given its own line. Each line clearly describes the work being performed or material being used, including the type, quantity, and associated cost for that item.

The next step in the estimating process is to send the estimate to the claims adjuster. Again, we do this through Xactimate, which delivers the entire estimate directly to the adjuster, including pictures, sketches, measurements, and all line items. The adjuster is notified right away that they have an estimate waiting for review. Once the adjuster reviews the estimate, and approves it, we can proceed with repairs.

This may seem a little tedious, but it's necessary to assure accuracy of both cost and materials. This is important to all parties involved. The insurance company knows they are paying only for necessary labor and materials to restore your property back to like condition. The insurance adjuster and your insurance company can see a clear, itemized breakdown, which helps keep claim costs transparent and ensures key repair items are documented so nothing gets missed. You can feel secure because you see nothing is missed, knowing that you're getting what you paid for, coverage to restore your property.

We’ve considered just one type of estimate, a roof repair. However, no matter the type of claim, the process is almost identical. This same structured approach applies whether we're inspecting a storm-damaged roof in Suwanee or a flooded basement somewhere across metro Atlanta.

Now that you know what’s involved in providing an estimate, you understand just how important our relationships are to us. We know that as a homeowner, customer service is important to you. Be assured that anytime you work with R4 Restoration, we focus on customer care, knowing how important your home is to you and your family. If you've experienced water, mold, fire, or storm damage, working with a contractor who understands both IICRC standards and insurance estimating software can make the process safer and less stressful for your family.

Can I Just Do It Myself? Should I Hire a Professional Water Mitigation Company?

Jonathan Brimer — Mon, 08 Dec 2025 11:24:00 -0500

Water infiltrating your home is more than just a surface-level problem like a puddle on the floor. Hidden moisture can silently compromise your property's structure and your family's health. While it might be tempting to handle water cleanup yourself, professional water mitigation is crucial for ensuring your home's safety and long-term integrity.

Understanding the Risks

Structural Damage: Water can weaken foundations, warp wood, and deteriorate building materials
Mold Growth: In as little as 24 hours, moisture can create the perfect conditions for harmful mold development
Health Hazards: Contaminated water may contain bacteria and pathogens (including E. coli, Salmonella, Hepatitis A, Norovirus, and others) that pose serious health risks

The Professional Advantage

Professionals certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), the industry's leading certification organization, bring expertise, specialized equipment, and proven processes to effectively address water damage:

Advanced Detection: We use moisture meters and infrared technology to identify hidden water pockets
Scientific Drying Process: Our systematic approach ensures thorough structural drying
Documentation: Detailed monitoring and reporting support insurance claims

Our Process

Comprehensive Assessment

Upon arrival, our certified technicians conduct a thorough inspection using advanced moisture detection equipment. This helps us understand the extent of water migration and develop an effective mitigation plan.

Professional Water Removal and Drying

We deploy industrial-grade equipment including:

High-powered extraction units
Professional-grade dehumidifiers
Strategic air movement systems
Specialized floor drying equipment

Monitoring and Verification

Our team returns at set intervals to monitor drying progress, adjust equipment as needed, and ensure optimal drying conditions. We don't consider the job complete until moisture levels meet industry standards.

Insurance, Documentation, and Timing

While most homeowner insurance policies cover water damage restoration, it's crucial to act fast. Most policies don't cover mold damage that develops due to delayed response, and your policy's "Duty to Mitigate" clause requires you to take immediate action to prevent further damage.

We work directly with insurance companies, providing detailed documentation of our work from start to finish. As we explain in our article "Do I Need to Get an Estimate Before I Mitigate Water Damage?," delaying mitigation by waiting for estimates can actually risk your insurance coverage and lead to denied claims. The key is to report damage immediately to your insurer, begin emergency mitigation right away to prevent secondary damage, and work with your insurer on the documentation process. We can help you with both the mitigation and the insurance documentation process.

When to Call

Time is critical with water damage. Contact professional help immediately if you experience:

Flooding or significant water overflow
Burst or leaking pipes
Sewage backup
Water stains on walls or ceilings

Remember: The longer water sits, the more damage it causes. Professional intervention within the first 24-48 hours is crucial for preventing secondary damage and mold growth.

Need emergency water mitigation? We're available 24/7 to protect your home and restore your peace of mind. Call (404) 428-1255 for immediate assistance.

Do I Need to Get an Estimate Before I Mitigate Water Damage?

Jonathan Brimer — Mon, 01 Dec 2025 15:55:42 -0500

In the water mitigation and restoration industry, our primary goal is to protect your property. A crucial concept to understand is the "Duty to Mitigate" - a standard clause in most homeowners insurance policies that requires you to take reasonable steps to prevent further damage after a loss occurs.

Your insurance company not only expects, but legally requires you to take immediate action to prevent further damage. Most insurance policies include specific language about this responsibility, stating: "Reasonable Repairs: We will pay the reasonable cost incurred by you for the necessary measures taken solely to protect covered property that is damaged by a Peril Insured Against from further damages."

When water damage occurs, every minute counts. Within just 48 hours, mold can begin to grow in wet materials, with visible mold growth typically appearing within 3-7 days depending on conditions. If you delay mitigation to shop around for estimates, you risk not only additional property damage but could also void parts of your insurance coverage. Under the Duty to Mitigate clause, if you fail to act reasonably quickly, your insurance company may reduce or deny coverage for any damage that occurred after the initial loss.

It's important to understand that getting multiple estimates before emergency water mitigation isn't just impractical - it could violate your policy's requirements. Different building materials retain moisture differently, and the full extent of damage often isn't visible until we can properly inspect affected areas. The number of drying days and equipment needed varies for each situation - there's no one-size-fits-all solution.

In Georgia and most other states, restoration companies aren't legally required to provide fixed estimates before starting emergency mitigation work. Instead, many use time and materials (T&M) contracts or itemized cost structures, with insurance companies typically accepting these billing methods when charges align with industry standards, including the IICRC S500.

Did you know?

In Georgia, for home projects over $2,500, a general contractor license is required. Also, many insurance and property management companies require IICRC certification for restoration specific work.

While a fixed estimate isn't required, we do recommend getting a written agreement that outlines the pricing structure before work begins. This ensures transparency and helps prevent future disputes. Your insurance policy will typically cover reasonable and necessary costs incurred during emergency mitigation (though these are subject to your exact policy and should be reviewed personally).

The best approach is to prepare before an emergency occurs:

Review your insurance policy, understand your Duty to Mitigate responsibilities, and any potential coverage limits
Identify a trusted water mitigation company in advance
Know where your main water shut-off valve is located
Keep your insurance agent's contact information readily available and be ready to contact them to report the loss promptly (some policies require notification within specific timeframes)

R4 Restoration provides professional water mitigation, mold remediation, and other services to protect your property. We prioritize building long-term relationships with our customers through trust and excellent service. Contact us to learn more about our emergency response services or to discuss your property protection needs.

References

Standard Homeowners Insurance Policy Reference

Georgia Consumer Protection - Right to Repair Act

How to Choose the Right Contractor for Your Home Project: A Complete Guide

Jonathan Brimer — Tue, 25 Nov 2025 12:02:13 -0500

Selecting the right contractor can make the difference between a successful home improvement project and a costly nightmare. Whether you're a homeowner planning a kitchen remodel in Suwanee, a bathroom renovation Buford, or a major home addition in downtown Sugar Hill, choosing the best contractor for your specific needs is crucial for project success. With Atlanta's booming construction market and Georgia's specific licensing requirements, it's essential to understand the different types of contractors available, what to look for in a quality contractor, and how to avoid common hiring mistakes in the metro Atlanta area.

Before Any Project, Remember This

In Georgia, any contractor offering or performing construction services for compensation on projects valued over $2,500 (including materials and labor) must hold the appropriate state contractor license.

Understanding Different Types of Contractors

What is a Specialty Contractor?

A specialty contractor is a company or individual who focuses exclusively on one specific trade or task. These contractors have deep expertise in their particular area, whether it's hardwood flooring installation, roofing repair, plumbing services, electrical work, or interior painting. Because they specialize in just one field, they often have extensive knowledge of the latest techniques, materials, and industry standards for their trade.

When to hire a specialty contractor: Specialty contractors are ideal when you have a single, well-defined project. If you need your gutters replaced, your house painted, or new hardwood floors installed in your home, a specialty contractor can often provide competitive pricing and expert craftsmanship. Their focused expertise means they're likely to complete the work efficiently and to high standards within their specialty area. In the Atlanta area, many specialty contractors have experience with the region's specific climate challenges, such as Georgia's humidity and storm damage considerations.

What is a General Contractor?

A general contractor serves as the project manager and coordinator for construction projects. While they may perform some construction tasks themselves, their primary role is orchestrating the various trades needed to complete a project. General contractors typically maintain relationships with multiple subcontractors and coordinate scheduling, materials, building permits, and quality control across all aspects of the job.

When to hire a general contractor: General contractors are essential for complex home improvement projects that require multiple trades, such as kitchen remodeling, bathroom renovations, basement finishing, room additions, or new home construction. In the Suwanee and metro Atlanta market, general contractors handle the logistics of getting different specialists to work together harmoniously and ensure the project stays on schedule and within budget. They're also familiar with Gwinnett County permitting processes and Atlanta-area building codes. While they may not have the deep specialty knowledge of individual trades, they understand how different aspects of construction work together in Georgia's climate and building environment.

Specialized-Comprehensive Contractor

A specialized-comprehensive contractor combines the project management capabilities of a general contractor with the in-house expertise of multiple specialty trades. These companies employ skilled tradespeople across various disciplines and hold the necessary licenses and certifications for each trade they perform.

For example, a restoration company like R4 Restoration might have certified specialists in water damage mitigation, mold remediation, carpentry, flooring, roofing, drywall, and HVAC systems all working under one roof. This approach offers several advantages: seamless coordination between trades, consistent quality standards, competitive pricing, and comprehensive understanding of how different building systems interact.

This type of contractor excels at complex projects where multiple systems need to work together, particularly important in Georgia's humid climate. They can identify how issues in one area might affect another – such as recognizing that moisture problems in a crawlspace could be causing flooring issues upstairs, or understanding how roofing work needs to integrate properly with siding and gutter systems to handle Atlanta's heavy rainfall and storm conditions.

Key Factors to Consider When Choosing a Contractor

Georgia Contractor Licensing and Insurance Requirements

Always verify that your contractor holds the appropriate licenses for Georgia and your specific project type. In Georgia, contractors must be licensed through the Georgia Secretary of State's office, and you can verify their credentials online. For Suwanee, Buford, Duluth, Sugar Hill and metro Atlanta projects, ensure your contractor is familiar with local building codes, which can vary between Gwinnett County and other Atlanta-area municipalities.

Additionally, confirm they carry both liability insurance and workers' compensation coverage. Request to see current certificates and don't hesitate to contact the insurance company to verify coverage. Georgia law requires contractors to carry minimum insurance levels, so make sure your contractor meets or exceeds these requirements.

Experience and References

Look for contractors with substantial experience in projects similar to yours, particularly those familiar with Suwanee and metro Atlanta area homes. Ask for references from recent customers in your area and actually contact them to inquire about the quality of work, timeliness, cleanliness, and overall satisfaction. A reputable Atlanta-area contractor should be proud to share their local work and customer feedback from Gwinnett County and surrounding communities.

Written Estimates and Contracts

Obtain detailed written estimates from multiple contractors that include materials, labor, timeline, and total costs. Be wary of estimates that are significantly higher or lower than others without clear justification. Once you select a contractor, ensure all agreements are documented in a comprehensive written contract that includes project specifications, materials to be used, timeline, payment schedule, and change order procedures.

Communication and Professionalism

Pay attention to how contractors communicate during the bidding process. Are they prompt in returning calls? Do they show up on time for appointments? Are they knowledgeable about Georgia building codes and Gwinnett County permit requirements? Do they provide clear, detailed answers to your questions about working in the Atlanta climate? These early interactions often predict how the actual project will proceed.

Payment Terms

Be cautious of contractors who demand large upfront payments or full payment before work begins. Legitimate contractors typically request a small down payment to secure materials, with the balance due upon completion or according to a progress-based payment schedule. Never pay in full until you're completely satisfied with the completed work.

Red Flags to Avoid

Steer clear of contractors who go door-to-door soliciting work, especially after storms. Some scammers may claim to have “leftover materials” from a recent or nearby job. Be suspicious of cash-only deals, contractors without local addresses or proper licensing, or those who pressure you to sign immediately. Avoid anyone who provides verbal-only estimates or seems reluctant to provide references. Legitimate contractors rarely solicit work door-to-door.

Making Your Final Decision

The lowest bid isn't always the best choice. Consider the total value proposition: quality of materials, timeline, warranty offered, contractor's reputation, and your comfort level with their communication style. A slightly higher upfront cost from a reputable contractor often saves money in the long run by avoiding callbacks, delays, and quality issues.

Take time to research thoroughly, ask questions, and trust your instincts. The right contractor will be transparent about their process, responsive to your concerns, and committed to delivering quality work that meets your expectations and timeline.

Finding Quality Contractors in Suwanee and Metro Atlanta

Local Resources for Contractor Research

Start your search using these Atlanta-area resources:

Georgia Secretary of State contractor license verification
Better Business Bureau of Metro Atlanta, Athens, and Northeast Georgia
Gwinnett County building department recommendations
Local Suwanee community groups and neighborhood associations
Online reviews specific to metro Atlanta contractors

Questions to Ask Potential Contractors

When interviewing contractors for your Suwanee or metro Atlanta project, ask these important questions:

How long have you been working in the Atlanta area?
Are you familiar with Gwinnett County building codes and permit processes?
Do you have experience with Georgia's climate challenges (humidity, storms, etc.)?
Can you provide references from recent projects in Suwanee or nearby communities?
How do you handle Georgia's unpredictable weather during construction?
What's your experience with local suppliers and material availability?

Remember that choosing a contractor is about finding a partner for your project. The best contractors in the Suwanee and metro Atlanta area view customer satisfaction as essential to their reputation and will work with you to ensure your vision becomes reality while navigating local regulations and climate considerations effectively.

Understanding VOCs in Interior Paint

Jonathan Brimer — Tue, 18 Nov 2025 14:07:04 -0500

When planning your spring home improvements, it's important to consider the health implications of traditional interior paint. While a fresh coat of paint can transform a room, conventional paints may pose environmental and health risks.

What are VOCs?

VOCs (volatile organic compounds) are chemicals released into the air as paint dries. These compounds can cause immediate health effects like headaches and dizziness, and some contain known carcinogens that may have long-term health impacts.

VOC exposure isn't limited to paint - they're found in many household products including cleaners, building materials, and furniture. These compounds can continue off-gassing for years, potentially affecting indoor air quality.

Healthier Paint Alternatives

Fortunately, the paint industry has evolved to offer Low-VOC and No-VOC alternatives that are readily available to consumers.

Top Air-Purifying Paint Options

Sherwin Williams' SuperPaint® with Air Purifying Technology stands out as an innovative solution. This No-VOC paint not only eliminates harmful emissions but actively reduces existing VOCs and household odors. It’s Greenguard Gold Certification confirms its ability to improve indoor air quality, including reducing formaldehyde levels.

Based on extensive testing, this paint delivers exceptional coverage while producing minimal to no odor. Most spaces can be occupied within an hour of application - a significant advantage for busy households.

According to the EPA's Indoor Air Quality Guide, indoor VOC levels typically measure 2 to 5 times higher than outdoor levels, highlighting the importance of choosing low-emission materials.

Additional High-Performance Options

Behr Premium Plus Ultra® offers zero VOCs and minimal odor, making it ideal for homes with children or pets. Its Greenguard Gold certification ensures low chemical emissions while maintaining excellent coverage and durability.

Benjamin Moore Natura® is certified asthma & allergy friendly, featuring zero VOCs and no harsh fumes. It's particularly suitable for those with respiratory sensitivities, offering superior coverage and a washable, long-lasting finish.

For environmentally conscious consumers, The Real Milk Paint Co. provides an all-natural alternative made from milk casein, lime, clay, and earth pigments. This biodegradable option contains zero VOCs and minimizes packaging waste.

Additional eco-friendly choices include AFM Safecoat, designed specifically for chemically sensitive individuals, and ECOS Paint, which demonstrates environmental commitment through renewable energy manufacturing and carbon-neutral operations.

Making informed decisions about interior paint can significantly impact the long-term health and air quality of your indoor environment. Whether you're planning renovations or addressing indoor air quality concerns, selecting appropriate low-VOC or no-VOC products represents an investment in your family’s health and environment.

For guidance on paint selection, proper application techniques, or indoor air quality assessment for your specific project, contact us anytime.

Who’s Really on Your Side? Understanding Fiduciary Duties in Home Insurance

Jonathan Brimer — Wed, 22 May 2024 17:03:10 -0400

When navigating the complexities of home insurance, homeowners often encounter various professionals, including insurance agents and adjusters. A common misconception is that these individuals act as fiduciaries for the homeowner. In reality, their primary fiduciary duty lies with the insurance company they represent. Understanding this dynamic is crucial for homeowners to protect their interests and ensure they receive the benefits they are entitled to under their policies.

What is a Fiduciary?

A fiduciary is an individual or entity legally obligated to act in the best interests of another party. This duty involves a high standard of care and loyalty, ensuring that the fiduciary's actions prioritize the interests of the beneficiary above their own or any third party's interests. Fiduciary duties are common in relationships involving trust, such as those between a lawyer and client or a trustee and beneficiary.

Insurance Agents and Adjusters: Whose Interests Do They Serve?

Insurance Agents

Insurance agents are licensed professionals who sell insurance policies to consumers. They play a key role in helping homeowners select the appropriate coverage for their needs. However, it's important to note that insurance agents typically work for the insurance company, not the homeowner. Their primary responsibility is to sell policies that align with the company's products and policies, which can sometimes create a conflict of interest.

Insurance Adjusters

Insurance adjusters are responsible for assessing the damage to a property after a claim is filed and determining the amount the insurance company should pay. Like agents, adjusters are employed by the insurance company, making their primary fiduciary duty to the insurer. Their job is to evaluate claims and manage payouts in a manner that aligns with the company's guidelines and interests.

Why Insurance Agents and Adjusters are Not Homeowner Fiduciaries

Insurance agents and adjusters are not fiduciaries for homeowners because their primary obligation is to their employer, the insurance company. Their roles are designed to protect the company's financial interests, which can sometimes be at odds with the homeowner's expectations and needs.

For instance, an insurance agent might recommend a policy that offers less coverage because it is more profitable for the insurance company. Similarly, an adjuster might minimize the payout on a claim to reduce the company's expenses. These actions, while aligned with the company's interests, do not necessarily serve the homeowner's best interests.

Protecting Your Interests as a Homeowner

Given that insurance agents and adjusters are not fiduciaries for homeowners, it's crucial for homeowners to take proactive steps to protect their interests and ensure they receive fair treatment. Here are some strategies to consider:

Understand Your Policy
- Carefully review your insurance policy to understand the coverage, exclusions, and conditions. Knowing what your policy covers and what it doesn't can prevent unpleasant surprises when you file a claim.
Document Everything
- Keep detailed records of all communications with your insurance company, including emails, letters, and notes from phone calls. This documentation can be invaluable if disputes arise.
Get Independent Advice
- Consider consulting with a public adjuster or an insurance attorney. These professionals can provide independent assessments and advocate on your behalf during the claims process.
Second Opinions
- If an adjuster's assessment seems unfair, don't hesitate to seek a second opinion. Independent contractors can provide alternative damage estimates, which you can present to your insurance company.
Know Your Rights
- Familiarize yourself with your rights as an insurance policyholder. Many states have laws and regulations that protect consumers from unfair insurance practices.
Negotiate
- Don't accept the first offer from your insurance company if it seems inadequate. Be prepared to negotiate for a fair settlement, presenting evidence and independent assessments to support your case.
File Complaints
- If you believe your insurance company is acting in bad faith, file a complaint with your state's insurance department. Regulatory authorities can investigate and, if necessary, impose penalties on the insurer.

Conclusion

Understanding the fiduciary responsibilities—or lack thereof—of insurance agents and adjusters is essential for homeowners. These professionals are aligned with the insurance company, not the homeowner, which can sometimes lead to conflicts of interest. By taking proactive steps to protect their interests, homeowners can navigate the insurance landscape more effectively and ensure they receive the coverage and compensation they deserve.

Prevent Denied Claims: How Regular Home Maintenance Secures Your Insurance Coverage

Jonathan Brimer — Wed, 22 May 2024 14:06:12 -0400

Maintaining your home isn't just about keeping it looking good—it's essential for your insurance too. Neglecting home maintenance can lead to denied claims, higher premiums, and even policy cancellations. Here's why regular upkeep is important for your home insurance.

Preventing Claims Denial

Insurance is there for unexpected events like natural disasters, accidents, and theft. However, if damage happens due to neglect, like an ignored roof leak, your insurance claim might be denied. Regular maintenance ensures damage is unforeseen and not due to negligence.

Reducing the Risk of Large-Scale Damage

Regular checks can catch minor issues before they become big problems. Fixing small leaks or repairing worn-out roofing can prevent major damage and costly repairs. This proactive approach can reduce the need for large insurance claims and keep your premiums lower.

Meeting Policy Requirements

Many insurance policies require homeowners to maintain their property. If your home is found in disrepair or unsafe, your policy could be canceled or not renewed. Keeping up with maintenance ensures you meet all policy requirements and stay covered.

Enhancing Safety

A well-maintained home is safer. Regular upkeep prevents accidents and injuries caused by hazards like broken stairs or faulty wiring, reducing the risk of liability claims.

Preserving Home Value

Maintenance directly impacts your home's value. A well-maintained home is worth more and easier to sell. For insurance, a higher home value can mean better compensation for damages.

Keeping Insurance Premiums Manageable

Insurance companies assess risk when determining premiums. Well-maintained homes are lower risk, leading to lower premiums. Neglected homes might result in higher premiums. Regular maintenance helps manage and potentially reduce your insurance costs.

Facilitating Smooth Claims Process

Documenting regular maintenance can make claims easier. Keep records of repairs and upkeep to prove you've maintained your home, simplifying the claims process.

Key Benefits of Home Maintenance for Insurance

Prevent Claims Denial: Ensures damages are unforeseen, not due to neglect.
Reduce Large-Scale Damage: Catch small issues before they become big problems.
Meet Policy Requirements: Avoid policy cancellations and stay covered.
Enhance Safety: Prevent accidents and reduce liability claims.
Preserve Home Value: Maintain or increase your home's value.
Manage Insurance Premiums: Keep premiums lower by reducing risk.
Smooth Claims Process: Easier claims with documented maintenance.

Conclusion

Maintaining your home is crucial not just for its appearance and functionality but also for your insurance. Regular upkeep prevents denied claims, reduces damage risk, meets policy requirements, enhances safety, preserves home value, and keeps premiums manageable. By staying on top of maintenance, you protect your investment and your insurance coverage.

The Dangers of the 4th: Ensuring Safety and Preparedness on Independence Day

Jonathan Brimer — Wed, 03 Jul 2024 17:01:46 -0400

As a local community home damage restoration company, R4 Restoration is dedicated to helping homeowners safeguard their properties and loved ones from potential disasters. One of the most joyous occasions in our nation, the 4th of July, often brings with it certain risks that, if not managed properly, can lead to significant damage and distress. House fires and related disasters are unfortunately common during these celebrations, often due to the use of fireworks and festive activities. Understanding these dangers and knowing how to respond effectively can make all the difference.

The Dangers of House Fires on the 4th of July

Fireworks: Fireworks are a quintessential part of 4th of July celebrations. However, they are also a leading cause of house fires during this time. Even a small sparkler can ignite dry grass, mulch, or other flammable materials, leading to a fast-spreading fire.

Grilling and Open Flames: Backyard barbecues are another popular activity. Improperly monitored grills, fire pits, and even citronella candles can pose a fire risk. Flare-ups, accidental tip-overs, or embers can easily start fires, especially in dry, windy conditions.

Decorations: Festive decorations, particularly those made of paper or other flammable materials, can quickly become hazards if they come into contact with sparks or open flames.

Importance of Safety When Using Fireworks and Alcohol

Firework Safety:

Follow Local Laws: Always adhere to local regulations regarding the use of fireworks. Many areas have restrictions to prevent fires and injuries.
Designated Areas: Use fireworks in open areas, away from buildings, trees, and dry grass. A concrete or dirt surface is ideal.
Supervision: Fireworks should always be handled by adults. Keep a close watch on children and pets to prevent accidents.
Fire Extinguishing Equipment: Have a hose, bucket of water, or fire extinguisher nearby when using fireworks.

Grilling Safety:

Location: Position grills away from the house, deck railings, and overhanging branches. Ensure the grill is on a stable surface.
Supervision: Never leave the grill unattended while it is in use.
Cleanliness: Regularly clean the grill to remove grease buildup, which can cause flare-ups.

General Safety Tips:

Alcohol Consumption: Enjoy responsibly. Excessive consumption can impair judgment and coordination, increasing the risk of accidents with fireworks and open flames.
Proper Disposal: After the celebrations, ensure that all used fireworks and grill coals are fully extinguished and disposed of properly. Place them in a metal container filled with water overnight.

What Homeowners Should Do in Case of Incidents

Despite best efforts, accidents can still happen. Knowing how to respond quickly can minimize damage and keep everyone safe.

Immediate Response: If a fire starts, try to extinguish it with a hose, bucket of water, or fire extinguisher. If it spreads beyond control, evacuate the area immediately and call 911.
Evacuation Plan: Ensure all family members know the evacuation routes and a safe meeting place outside the home.
Insurance: Review your homeowner's insurance policy to understand coverage in case of fire damage. Document the condition of your home and belongings before the celebration as a precaution.
Professional Help: In the unfortunate event of a fire or significant damage, contact a professional restoration company like R4 Restoration immediately. We provide expert assistance in mitigating damage, navigating insurance claims, and restoring your home to its pre-incident condition.

The 4th of July is a time for celebration, but it's essential to prioritize safety to prevent house fires and other disasters. By taking proper precautions, being mindful of potential hazards, and knowing how to respond in case of an incident, homeowners can enjoy a festive and safe holiday. At R4 Restoration, we are here to support our community with education, guidance, and expert restoration services to ensure your home remains safe and secure during and after the festivities.

5 Reasons Why Spring's Weather is an Unpredictable Rollercoaster

Jonathan Brimer — Thu, 27 Jun 2024 17:15:16 -0400

Spring brings a tumultuous medley of weather phenomena, from powerful snowstorms and tornado outbreaks to flooding, temperature fluctuations, and gusty winds. This seasonal rollercoaster stems from the clash between advancing warm air and the stubborn remnants of winter's chill, resulting in a battleground of atmospheric dynamics.

Winter's Last Stand: Despite the calendar proclaiming spring's arrival, winter often refuses to yield without a fight. Regions spanning from the Rockies to the upper Midwest can still find themselves blanketed in heavy snow well into the season. The Northeast has witnessed infamous March storms, with the 1993 Superstorm etched into modern memory. Even April occasionally bows to winter's persistence, as seen in the blizzard of 1982.
Tornado Tempest: Spring skies become the stage for tornado outbreaks, with activity intensifying from March through June. While tornadoes can strike at any time, the peak season unfolds during these months. March may start relatively quiet, but by April and May, the tornado count skyrockets, particularly across the Plains and Midwest as the jet stream migrates northward.
Spring Swells and Floods: As temperatures rise, snowpack melts, rivers swell, and flooding becomes a pressing concern. The convergence of heavy rain and melting snowpack can overwhelm riverbanks, leading to widespread inundation. The catastrophic flooding of March 2019, fueled by a potent combination of heavy rain and snowmelt, serves as a stark reminder of nature's power and the vulnerability of communities in its path.
Thermometer Tango: Spring's capricious nature extends to temperature swings, with warm spells followed by abrupt plunges back into wintry conditions. March and April witness this dance of extremes, as warm air surges ahead of advancing storm systems, only to be swiftly replaced by a return of chilly temperatures. However, as spring progresses, the atmosphere stabilizes, offering longer stretches of milder weather.
Windswept Warnings: Spring storms bring not only precipitation but also blustery winds, adding another layer of volatility to the season. March, in particular, earns its reputation as the windiest month across many regions, from the Plains to the East Coast. These gusts, often accompanying storm systems, can whip up dust storms in the Southwest and Plains, further adding to the season's tempestuous character.

Spring's meteorological symphony, with its crescendo of storms, floods, and temperature fluctuations, serves as a reminder of nature's dynamic balance. While the season heralds the rejuvenation of life and landscapes, it also demands respect for its power and unpredictability. As communities brace themselves for the seasonal onslaught, preparedness and resilience become paramount in navigating the turbulent transition from winter's chill to summer's warmth.

Safeguarding Your Property: A Guide for Large Loss Projects During Summer Storm Season

As summer approaches, so does the potential for severe weather events that can wreak havoc on properties large and small. At R4, we understand the unique challenges that large loss projects face during summer storm season. With our expertise in handling complex restoration projects, we're here to provide essential guidance on how to protect your property from the devastating effects of wind, hail, and falling trees.

Assessing Wind Risks

Wind is a formidable force that can cause extensive damage to large structures. From commercial buildings to industrial facilities, no property is immune to the impact of strong gusts. As a property owner or manager, it's crucial to conduct thorough inspections to identify potential vulnerabilities. R4's team of experts can assist you in assessing your property's risk profile and implementing targeted mitigation measures to strengthen its resilience against high winds.

Mitigating Hail Damage

Hail poses a significant threat to large-scale projects, with the potential to cause widespread damage to roofing systems, exterior cladding, and windows. To minimize the impact of hailstorms on your property, consider investing in impact-resistant materials that can withstand the force of hailstones. R4 can work with you to evaluate your options and implement cost-effective solutions that offer long-term protection for your investment.

Preventing Tree-Related Hazards

For properties with extensive landscaping, the risk of trees coming down during summer storms is a serious concern. A fallen tree can cause not only structural damage but also disruptions to operations and potential safety hazards. R4's team is experienced in assessing tree health and implementing proactive measures to prevent accidents before they occur. Whether it's pruning overhanging branches or removing diseased trees, we can help you minimize the risk of tree-related damage to your property.

Emergency Preparedness and Response

Despite our best efforts to mitigate risks, emergencies can still occur. That's why it's essential to have a comprehensive emergency preparedness and response plan in place. R4 offers tailored emergency response services to ensure that your property is protected during and after a storm event. From securing the site to coordinating cleanup efforts, our team is equipped to handle large-scale restoration projects with efficiency and professionalism.

Partner with R4 for Peace of Mind

At R4, we specialize in providing comprehensive restoration solutions for large loss projects. With our extensive experience and commitment to excellence, you can trust us to safeguard your property against the unpredictable forces of summer storms. Don't wait until disaster strikes—partner with R4 today to ensure the resilience and longevity of your investment.

Summer storms present unique challenges for large loss projects, from wind and hail damage to tree-related hazards. By partnering with R4 and implementing proactive mitigation measures, you can protect your property and minimize the risk of costly disruptions. Contact us today to learn more about our tailored restoration services and take the first step towards securing your property's future.

Pipe Dreams: A Technical Guide to Winterizing Your Home and Protecting Your Pipes

Jonathan Brimer — Thu, 27 Jun 2024 17:12:37 -0400

Greetings, homeowners and enthusiasts of snug living spaces! As winter draws near, it's time to delve into the technicalities of safeguarding our homes against the bitter cold, with a particular focus on the unsung heroes of plumbing – our pipes. So, buckle up as we embark on a journey to fortify our abodes against the icy grip of winter.

1. The Icy Intruders: Understanding Frozen Pipes

Frozen pipes are not just a winter inconvenience; they pose a serious threat to the integrity of your plumbing system. When water inside the pipes freezes, it expands, exerting tremendous pressure and potentially causing pipes to burst. To combat this, consider insulating your pipes with foam sleeves or wrapping them in heat tape to provide a thermal barrier.

2. Wrap it Up, Literally: Pipe Insulation Techniques

Insulating pipes is akin to providing them with a winter wardrobe. Different materials offer varying levels of protection. Opt for foam pipe sleeves for exposed pipes and fiberglass insulation for areas with higher insulation needs. Ensure a snug fit and seal any gaps to prevent cold air infiltration.

3. Faucet Choreography: The Art of Controlled Dripping

Turning your faucets into a controlled drip system is a strategic move to keep water flowing, minimizing the risk of freezing. This technique works best for faucets connected to pipes running along exterior walls. Adjust the drip rate to a slow trickle, preventing water from standing still and succumbing to the frigid temperatures.

4. Thermostat Diplomacy: Maintaining Optimal Temperatures

Maintaining an optimal indoor temperature is crucial to preventing frozen pipes. While there's no one-size-fits-all recommendation, the general consensus is to keep your thermostat set to at least 55°F (13°C) during winter months. This ensures a comfortable living environment and provides ample warmth to protect your plumbing.

5. Warm Water's Embrace: Utilizing Cabinet Heat

Pipes located in cabinets under sinks are especially vulnerable to freezing. To combat this, open cabinet doors to allow warm air circulation. Additionally, consider placing a small space heater near exposed pipes to create a localized warm environment, safeguarding against potential freezing.

6. The Winter Chronicles: Personalizing Your Protection

Adding a personal touch to your winterization efforts can involve naming your pipes or creating a maintenance log. Keep track of insulation upgrades, check for drafts, and note any changes in water pressure. This meticulous approach ensures that you stay on top of your winter home maintenance game.

Armed with technical know-how, you can transform your home into a fortress against frozen pipe calamities. By understanding the science behind winterization techniques, insulating effectively, and implementing preventative measures, you'll ensure a warm and trouble-free haven throughout the chilly months. Here's to a snug and secure winter for every homeowner!

In the grand symphony of safeguarding your home against the winter's icy notes, knowledge is your greatest ally. However, should you ever find yourself facing the chilling challenge of frozen pipes, fear not! R4 Restoration stands ready as the virtuoso in thawing frozen pipe predicaments. Our team of experts combines technical prowess with a dedication to prompt and efficient solutions, ensuring that your home remains a warm haven. Remember, it's not just about preventing the freeze; it's about having a reliable partner to melt away any icy troubles that may arise. When the frosty winds of winter blow, trust R4 Restoration to orchestrate the perfect thaw for your pipes and restore the warmth to your home. Your comfort is our priority – give us a call, and let's bid farewell to frozen pipe woes together!

Protecting Your Home from Storms: How Trees Can Pose Serious Threats

Jonathan Brimer — Thu, 27 Jun 2024 17:10:32 -0400

We understand the importance of feeling safe and secure in your home, especially during stormy weather. As experts in the field, we've seen firsthand the devastating effects storms can have on our homes, and one common culprit causing significant damage are trees. In this article, we'll explore the potential risks trees pose to your property during storms and offer practical tips to help you safeguard your home and family.

The Peril of Overhanging Limbs

While trees offer natural beauty and shade, overhanging branches can turn into dangerous projectiles during storms. High winds and heavy rain can cause weak or dead limbs to break and crash onto your home's roof, windows, or siding, leading to costly repairs and potential safety hazards.

To protect your home:

Regularly inspect and trim overhanging tree limbs, especially those close to your house.
Hire professional arborists to assess the health of your trees and identify potential risks.

The Threat of Uprooted Trees

During severe storms with intense winds, even healthy trees can be uprooted. Trees close to your home pose a particular danger, as they can topple over, causing extensive damage to your property.

To safeguard your home:

Determine the health and stability of trees near your home, and consider removing those at risk of uprooting.
Plant new trees away from your home's foundation to minimize potential damage.

Recognizing Signs of Tree Instability

Preventing tree damage starts with identifying signs of instability early on. Keep an eye out for the following warning signs:

Leaning Trees: Trees leaning significantly to one side may be at risk of falling.
Cracks or Cavities: Deep cracks or cavities in the tree's trunk could indicate structural weaknesses.
Fungus or Rotten Wood: Fungal growth or decaying wood at the tree's base may compromise its stability.

Storm Preparation and Emergency Plan

Being prepared is key to minimizing storm-related damages. Create an emergency plan that includes the following:

Identify a safe area in your home where you and your family can take shelter during a storm.
Keep a reliable weather app or radio to stay updated on severe weather alerts.
Establish contact with us if you need immediate assistance.

Trust the Experts

In the aftermath of a storm, your safety should be the top priority. Never attempt to handle extensive tree damage on your own. Instead, rely on the expertise of our professional team to ensure a safe and effective recovery process.

At R4 Restoration, our experienced team is fully equipped to handle tree damage and storm-related repairs promptly and efficiently. We take pride in serving the Suwanee community and are dedicated to restoring your home to its pre-storm condition, ensuring your peace of mind.

As residents of Suwanee, GA, we understand how vital it is to protect our homes from the threats posed by storms and trees. By staying vigilant, recognizing signs of tree instability, and preparing for emergencies, we can minimize the potential damage caused by severe weather. Remember, in times of crisis, the professionals at R4 Restoration are here to help you with expert storm damage restoration services. Stay safe, and let R4 be your partner in safeguarding your home!

Three Major Parties to a Homeowner Insurance Claim

Jonathan Brimer — Mon, 24 Jan 2022 13:09:18 -0500

It can be very complicated and difficult to understand the process of filing a claim and getting the repairs done on your home in a timely manner and satisfactory condition. So understanding the roles of each party who will be key players in this process is essential.

Who are the major parties involved in getting your home repaired after a loss? They are: 1) you, the homeowner, 2) your insurance company, specifically the adjuster, and 3) your contractor. Let’s break down each of these roles and what responsibilities they have.

1. Your Role as the Homeowner

Your role is pivotal to the success of getting your home restored in a timely manner and to your satisfaction. Good communication with both your insurance adjuster and your contractor is key, including returning phone calls and/or emails promptly. If prompt communication is lacking on your part, that can delay both the progress of your claim and the construction. It’s also important to understand that your insurance company has a contract with you, the homeowner, not your contractor. While the insurance adjuster and the contractor will work together to ensure that their estimates are in accord with the actual scope of work that needs to be done, the insurance adjuster will primarily be dealing with you, the homeowner.

You are responsible for payment(s) to your contractor, including your insurance deductible. Most contractors will collect this deductible at the time you sign the contract. The insurance adjuster will be sending payment(s) directly to you, in most cases. If any additional supplemental charges are needed, you will need to sign an agreement from your contractor for these charges assuming responsibility for payment. Of course, you will want to talk first with your insurance adjuster to verify that they agree with these additional charges and will be sending you payment for these approved supplemental charges.

It’s recommended to put any payment from your insurance company, meant to pay your contractor, other vendor, into a separate savings account. What we have seen happen more often than you would think is a homeowner receives the insurance checks and may use some of it to pay for bills or other expenses thinking that they will pay it back before the bill from the contractor comes. But, sometimes things happen and a homeowner doesn’t have all the funds to pay the contractor when the bill comes due. Remember, your contractor has paid out a lot of money in advance of completing the project in supplies and labor. So, review the contract you signed with your contractor on expected payments and when each installment is due and pay them on-time to assure your project will continue without delays.

Know Your Insurance Policy

That means understanding clearly what type of policy you have. What perils does it cover? Are there any exclusions? What do the coverages on my declaration page mean? For instance, ALE means additional living expenses. ALE is a part of your homeowner’s insurance that provides reimbursement for motel rooms, renting an apartment, or house while your home is unlivable. What deems your home unlivable? Typically, not having any working bathrooms and/or not having a working kitchen. It’s also important for you to keep receipts and accurate records of any expenses you incur so you can submit those to your insurance adjuster to see if any of them can and will be reimbursed. Being informed about your specific insurance coverages will help your claims process and relieve unnecessary anxieties.

2. The Role of the Adjuster

Your adjuster will be assigned by your insurance company after you file your claim. They are your key contact for your insurance company through the duration of your claim. Any questions of coverages, claim payments, estimate approvals are all answered by your claims adjuster. (If you have a personal insurance agent, they are a great resource to confirm coverage and help if you have any concerns with your claim.)

Your insurance adjuster will review the damages of your property and will provide an initial estimate of necessary repairs. This initial estimate is by no means a final estimate. Your adjuster and contractor will work together to determine the whole scope of repairs and a final agreed upon estimate. At times your adjuster’s estimate and the contractors’ may be different if they cannot come to an agreed upon final estimate. Should this happen, your contractor will speak with you as to any discrepancy and recommend how this can be resolved. This is where good communication between all three parties is essential and can keep the claims process and repairs moving along.

Your adjuster should also advise you of additional coverages you have that may be pertinent to your circumstances, like the Additional Living Expenses. However, if they don’t bring it up, don’t be shy! Ask them about this coverage, especially if your home is not in a livable state during the repair process.

Your adjuster is the one who will authorize payments for your claim process and send these payments to you. It may be one check or multiple checks.

Note: Your home should be restored to the condition it was in before the loss, you should not accept less superior products or craftsmanship. It is also important to note the homeowner is the only one who decides which contractor they will be hiring. Insurance companies cannot demand or dictate which contractor you hire. Of course, your insurance company can recommend a restoration company or contractor if you ask for that assistance. However, the final decision is yours, the homeowner, on who is hired.

3. The Role of the Contractor

In this scenario, when using the term contractor, I am speaking of a general contractor. (For the benefits of using a general contractor versus cautions of trying to be your own general contractor see below.)

While a contractor may come out and do an initial inspection and give you a rough idea of the cost of repairs, most contractors will not provide a detailed estimate of repairs until they have a signed contract. Why is that? In order to provide a detailed estimate many hours of work, even days could be required, depending on the magnitude of damage.

Once you have a signed contract with your contractor, they will do a detailed inspection of your home and may also take samples of materials used in the construction of your home before the loss to confirm the quality of materials so their estimate will include replacing with the same quality of materials. They will work up their own estimate on the scope of work that will be required to repair your home to the like condition it was in before your loss. This estimate will also include necessary permits, inspections, and/or temporary storage of your personal items if needed. The contractor will submit their estimate directly to your insurance company’s adjuster, discuss any discrepancies, and obtain final approval. Once final approval is given from your adjuster, they will provide you with a final estimate of repairs and start scheduling all trades needed to repair your home.

You will be assigned a project manager from the contractor, they will be your point of contact. They will be scheduling and overseeing all the trades working on your home. They will pull all required permits and schedule all inspections. They will confirm all material choices with you; flooring, paint colors, lighting, appliances, and so forth. Once all choices are made and you approve them, the project manager will order all materials. Your project manager will be there from start to finish. They will give you updates throughout the process. When the project is finished, they will do a walkthrough with you and once you are satisfied, they will have you sign a certificate of satisfaction. The general contractor will email your signed certificate of satisfaction to your insurance adjuster who in turn will release any remaining monies and send them to you so you can pay any remaining balance due to your contractor.

Benefits of Working With a General Contractor

They are responsible for the whole project, all repairs to your home. The general contractor will be able to guarantee all work and provide warranties for all trades. They will assign a project manager to you. While yes, a general contractor will include O&P (overhead and profit) in their final estimate to your insurance company, your insurance company will pay for the general contractor’s O&P charges, typically if three or more trades are required to repair your home. So, this should not be an out-of-pocket expense for the homeowner.

Cautions of Not Hiring a General Contractor

If you choose not to hire a general contractor, and instead decide to hire different contractors for each trade needed, it’s important to understand the challenges and your responsibilities as the homeowner. Keep in mind, this means you, the homeowner, are assuming the role of the general contractor. Each contractor performing a specific trade may not warranty or guarantee the work if another contractor will be touching that work after them. You will be the one scheduling each trade, so you need to know the order each trade will need to work, then schedule them accordingly, and be at the house to oversee they are doing what you contracted them to do. You will need to confirm each trade has completed their work, that it’s all up to code, and completed before the next trade can start. You will need to confirm all materials are received and meet specs for building codes. You will be responsible for getting all needed permits and scheduling needed inspections. If you decide to go this route it would be good to speak with your county building department for help with this process.

While this may seem a lot to take in, it is important to know the three major parties and their roles to ensure a smooth transition. Remember, both your adjuster and your contractor are here to help you! If you are unsure or have questions, ask them. Having a claim is already stressful, there’s no need to add to that stress. The purpose of this article is to identify the three major roles and to give an overview of each of those roles. It is not intended to be an exhaustive detailed list of each of those roles. As you go through the process of having your home repaired from a loss the best thing you can do is to assure good communication with both your adjuster and your contractor.

R4 Restoration is a general contractor who has years of experience working with insurance companies and homeowners in providing quality craftsmanship and exceptional customer service. Give us a call and we will be happy to assist you.

Three Things to Do When A Water Pipe Bursts!

Jonathan Brimer — Tue, 18 Jan 2022 11:31:42 -0500

When your pipe bursts this can create serious water damage to both your home and personal property. It’s important that you respond quickly to minimize the damage.

1. Stop the Flow of Water

Shut off the main water supply that connects the main water pipe to the house.
If you are unable to do this, stop and call a plumber ASAP so they can turn it off for you.

2. Call a Water Damage Restoration Company

Water is pervasive, it gets into all areas, both seen and unseen. If not dried in a timely manner it can increase the risk of mold growth, a potential health hazard.
You need high powered water extraction systems; a mop and bucket aren’t going extract all water.
Professional drying equipment and dehumidifiers are needed to thoroughly dry out everything affected.
Moisture detection devices reveal where unseen water has migrated. This is important because it will eliminate the need of any exploratory guess work, opening up walls and floors to see if there is any water.
Some hardwood floors can be saved if immediate action is taken to start drying them out with specialized industry equipment, like the Injectidry system.

3. Call Your Insurance Company

After the water damage restoration company assess the scope of damages, you may decide to file a claim with your insurance company.
Call your agent or 1-800 claims number to file a claim.
Let the adjuster know that you have a water damage restoration company already mitigating the damages. Provide your adjuster with their name and phone number. Keep in mind that for many insurance companies to cover your claim they require the homeowner to take appropriate and immediate action to stop the loss and any further damage. Knowing that you already took the steps to have a professional water restoration company come and start the process shows your insurance company you are reasonable and take your commitment with them seriously.

R4 Restoration is happy to work along with your insurance company should you decide to file a claim. We specialize in working with the insurance industry and understand exactly what they need to make your claims process easier. Before we start the process, we document all damages by taking pictures for your insurance claims adjuster. We also document all moisture readings and any equipment being used. These are vital steps for your insurance claims adjuster to verify coverage. You can be reassured that our prices are based on industry standards. We use the same estimating software that your Insurance industry uses. By adhering to these standard prices, it keeps the costs of repairs in line with the expectations of your insurance company, which help in quickening their approval process.

Things you should consider when looking for a Water Damage Restoration Company

They should be IIRCR certified for water mitigation and mold remediation as well as licensed and fully insured.
They need to be able to respond within 30 minutes of receiving your call; that means being at your home within 30 minutes as this will minimize the damage.
They should NOT give you a quote over the phone. They have no idea the extent of the damage and so there is no possible way for them to have any idea of the cost. If they give you a quote over the phone, you can be assured of one of two things, the price will change, or they are overcharging you upfront.
If a possible insurance claim, will they work with your insurance company and not require payment from you upfront? Will they document with photos every step they are taking and provide explanations and estimate to your insurance adjuster?
If they want all the money upfront, it’s best to contact another restoration company who is willing to work with you.

Call R4 Restoration now because the longer you wait, the water from your burst pipe will cause more damage. Quick removal of all water and proper drying is necessary to avoid any potential health hazards and to meet all your insurance company’s requirements.

So, whether it’s your pipe bursting or any other water source, R4 of Suwanee is here to help you.

Give us a call at 404-428-1255 anytime day or night. We provide 24/7 emergency services.

Re: Mold Damage? or How to Mitigate the Damage and Effects of Mold

Jonathan Brimer — Mon, 03 Jan 2022 12:42:43 -0500

Stop! Before Filing an Insurance Claim

Whether you know it or not, you have a CLUE report (Comprehensive Loss Underwriting Exchange). Essentially, this is the report insurance companies use to determine how much you pay. Even just a call to your insurance company can lead to a negative entry on your CLUE report, which in turn, can raise your insurance rates or even potentially cancel your policy. Call a mitigation expert first to help assess the damage and decide whether you want to contact your insurance company to file a claim.

Check Yourself

If you’ve been suffering any illness that doesn’t seem to go away you may have mold growth in your home. Some symptoms could include itchy, watery eyes, headaches, sore throat, and fatigue. If you’re not sure why you’re sick, you should see a doctor and tell him that you think you might have mold in your home.

Test for Mold

If you think you could have mold in your home you can test for it yourself. Many home improvement stores and online shops carry various mold testing kits. These testing kits can help you determine the presence of mold, but can’t determine the cause or how it should be handled.

Document the Damage

Was anything valuable affected? Make a list of anything that may have mold on or in it. Take pictures of the damaged items. Take photos of the damage as soon as it is possible to do so safely. This will help you if you have to file a claim on your insurance.

Clean, Clean, Clean

Anytime you’re cleaning mold you need to wear protective gear. Mold can be hazardous to your health. Mold can also come back easily if not treated correctly and thoroughly. To clean mold you may need to use harsh chemicals and fungicide. Wearing gloves and a respirator is the bare minimum when cleaning mold. After sprayed and wiped up, you should scrub the affected area and dry until you remove all moisture. You may also need to sand any affected wood surfaces.

Prevent Future Mold

If you know what areas in your home are prone to moisture and wetness you can take steps to prevent mold growth. In addition, drying wet spills quickly will help. Using mold resistant products can also help keep your home mold-free. There are many building materials, such as drywall and paint, that offer mold and mildew resistant features. Keeping gutters clean can prevent water overflowing and leaking into your house.

Download this as a PDF to Save for Reference, or Print It Out.

Call an Expert

If any of these steps seem overwhelming, there are professionals that can assist with all aspects of the restoration process. An expert will be able to help you with everything from the initial inspection, to identifying the source of loss, documenting, and cleanup work. Everything is done according to IICRC industry standards, while on call 24/7/365.

Re: Fire Damage? or Dealing with Fire Damage After the Fact

Jonathan Brimer — Mon, 03 Jan 2022 12:40:46 -0500

Stop! Before Filing an Insurance Claim

Whether you know it or not, you have a CLUE report (Comprehensive Loss Underwriting Exchange). Essentially, this is the report insurance companies use to determine how much you pay. Even just a call to your insurance company can lead to a negative entry on your CLUE report, which can in turn, raise your insurance rates or even potentially cancel your policy. Call a mitigation expert first to help assess the damage and determine if you want to contact your insurance company to file a claim or not.

Care for Your Family

Contact your local disaster relief service, such as the American Red Cross or any family or friends that can offer assistance. They will help you find food, clothing, medicine and a place to stay. You have a big job ahead of you. Get plenty of rest, and don’t hesitate to ask others for help.

Call the Fire Department

This may be an obvious step, but they’re the experts. They’ll be able to tell you when it’s safe to return to your home. The fire department will also know when it’s safe to turn your utilities back on. If necessary they can also provide medical care, treatment, and assistance.

Find a place to stay

Depending on the extent of the fire, you may need to evacuate your home and find a place to stay while your home is restored. Soot and debris left behind by a fire can be hazardous to your health. You need to find a clean environment to use while the fire damage in your home is being taken care of. When going through your insurance, temporary housing may be included in your coverage. In that case, your agent should be able to help you.

Document the Damage

Did you lose anything valuable? Make a list of anything that may have been affected by the fire. Take pictures of the damaged items. Some items may not have direct fire damage, but could still be ruined due to smoke damage. Take photos of the damage as soon as it is possible to do so safely. This will help you if you have to file a claim on your insurance.

Check for Further Potential Damage

In most cases fire damage can lead to water damage. Through the process of putting out the fire you could be causing more damage. Water and other chemicals used to put out a fire can leave behind excess wetness or moisture. These need to be handled quickly in order to avoid further damage, including potential mold growth.

Review the damage and your insurance coverage with your agent. Some coverages may have special limits to provide additional coverage. Understanding your coverage can help you have peace of mind.

Download this as a PDF to Save for Reference, or Print It Out.

Call an Expert

Re: Water Damage? or What to do When Your House Floods

Jonathan Brimer — Mon, 04 May 2020 16:40:04 -0400

Stop! Before Filing an Insurance Claim

Stop the Water

Every home has cut off valves that control the flow of water to pipes and faucets. If it's coming from an area where you can't find a valve, it might be best to turn off the water at the main control valve, this is typically located outside the house, in the front yard near the street. Look for a metal plate covering a box or markings on the curb that might lead to the box.

Look for Safety Hazards

Before stepping foot in any water, check to see if the water is near any electrical outlets, appliances, etc. You may need to turn off the power to your home. Also, look for any areas of the structure that could be compromised. Do not walk in or touch any water without proper safety equipment as water can be contaminated.

Evaluate the Damage

Check to see if the water has spread to a floor below you or soaked into any porous materials, such as wood, carpet, etc. Carpet glue is often water-soluble and if not dried quickly and properly the carpet could be ruined or warranty voided. With wood floors, it’s frequently the water you can’t see that becomes the problem. Cleaning the water on top of wood floors is just the first step, water that gets between and under the wood floors will often have a delayed effect and can cause warping later. For wood flooring, a professional drying system is always recommended.

Clean Up & Dry

Remove any standing water. This can be done easily with a wet/dry shop vacuum. If the amount of water is small enough, just mopping it up or using a few towels may be enough. After cleaning, putting a fan on the wet area will help in the evaporation process. If the area is small enough, your air conditioner should be able to remove the humidity from the air. If you are dealing with larger water damage, you will need to bring in commercial dehumidifiers and follow the IICRC standards or call a professional.

Document Losses & Protect Assets

Make a list of anything that may have been affected by the water damage. Take pictures of water-damaged items. Make sure to keep all damaged items, including personal property, for the claims adjuster to examine to determine if they need to be replaced or repaired.

Download this as a PDF to Save for Reference, or Print It Out.

Call an Expert

What Should I Do if My Washing Machine Overflows

Jonathan Brimer — Mon, 27 Dec 2021 15:35:38 -0500

Over time, your washing machine may experience malfunctions that can lead to an overflow. If that happens, the first thing is to carefully turn off the power to the washer, remove non-fixed items from the flooded area, and remove the floodwater. Once the immediate situation is under control, call a restoration company. If the water has penetrated the floor, walls, or other rooms, or has been sitting for a significant period of time, it could lead to more damage, and mold growth.

What to do When an Overflow Occurs

Turn off the power supply to the washing machine at the circuit breaker or fuse box. Do NOT press the "Cancel" button on your washing machines control panel as this may cause additional overflow by activating the drain cycle.
Once you have turned off the power to your washing machine, carefully remove any items from the flooded area and dry them as quickly as possible.
If you need the help of a professional water restoration company after experiencing any type of flooding in your home, R4 Restoration is available 24/7.

Things to Consider When Looking for a Water Restoration Company

They should be IIRCR certified for water mitigation and mold remediation as well as licensed and fully insured.
They need to be able to respond within 30 minutes of receiving your call, that means be at your home within 30 minutes as this will minimize the damage.
They should NOT give you a quote over the phone. They have no idea the extent of the damage and so there is no possible way for them to have any idea of the cost. If they give you a quote over the phone, you can be assured of one of two things, the price will change, or they are overcharging you upfront.
Do they work with your insurance company, or will they require all the money upfront leaving your pocket picked and all alone to explain the process of the restoration to your insurance company hoping you will be able to provide all necessary documentation and explanations of what the scope of work was?

What About Insurance

Water damage may be covered under your homeowner’s insurance policy and we’re happy to work alongside your insurance company, should you decide to file a claim. Keep in mind that for many insurance companies to cover your claim they require the homeowner to take immediate action to stop the loss and any further damage, so, DON’T wait! Call R4 Restoration so we can start the water extraction, the drying process and clean up. We will respond immediately and assess the damages. This will be helpful for you in determining if you do in fact want to file an insurance claim or not. We specialize in working with the insurance industry and understand exactly what they need to make your claims process easier. Before we start the process, we document all damages by taking pictures for your insurance claims adjuster. We also document all moisture readings and any equipment being used. These are vital steps for your insurance claims adjuster to verify coverage. You can be reassured that our prices are based on industry standards. We use the same estimating software that your Insurance industry uses and by adhering to the regulated pricing, it keeps the costs of repairs in line with the expectations of your insurance company, which help in quickening their approval

R4 Restoration is a family owned residential and commercial restoration company. We’ve be in businesses since 2004 and offer both fire and water cleanup, as well as all restoration services, including mold mitigation, remediation, and biohazard cleanup.

We have an emergency 24/7 response, so don’t wait until the next business day, quick response is necessary to avoid potential health hazards and further damage.

Oh No! My Pipes, They're Frozen!

Jonathan Brimer — Tue, 16 Nov 2021 16:38:23 -0500

Most every house or commercial building has some amount of air infiltration. In the winter time, the cold outside air finds a way into some vulnerable areas. Even without air infiltration, you get the effects of thermal heat or cold transference. The heat energy escaping and cold energy entering the building. That process happens mostly in areas of your house that you get outside airflow or that are not insulated against the elements. The typical areas we see this are in the crawl space, attic, and garage. Most crawl spaces and attics have vents that allow the outside air to flow freely in and out of them. Some that are sealed up and don’t have vents, still get very cold since they may have little or no insulation and are not heated. Garages are also problem areas since they are typically not heated and the large roll up doors, although sometimes being insulated, do not usually have a very good seal and let in a lot of outside air.

Even though water will freeze at 32 degrees, you won’t usually have an issue with your pipes freezing until the temperature outside is around the 20’s or lower. When this happens, you will have the potential of your pipes freezing. The temperature drops lower at night and that is when you are most prone to freezes, but temperatures during the day can get low enough to cause freezing as well. In most cases, if you have a frozen pipe, you won’t know about it until the temperature warms up enough for the pipe to thaw and then reveal itself. This creates a great potential for even more problems. If your pipes freeze at night, they may not thaw until the next afternoon when you are away at work and no one is around to catch the water from pouring into your house and damaging all your worldly belongings.

Prevent Pipes from Freezing & the Resulting Water Damage

Shut off all your outside water faucets and disconnect the garden houses.
Insulate! Wrap pipe insulation around the pipes you can see in your attic or under your home. Strap foam blocks around the outside water faucets around your house. Use heating elements wrapped around your pipes in areas especially prone to extreme cold.
Make sure the temperature in your home is around 68 degrees or higher. The warm air inside your home will radiate into your walls, attic, crawlspace, and other areas of your home that may typically get too cold.
Use space heaters in your garage or other areas that are not heated. (Do not leave heaters unattended)
Let your pipes drip. Find the faucet that is the farthest point from where the water enters your house and turn it on just enough to keep the water flowing through the pipes. The water flow will help keep it from freezing in the line.
Get some new home tech. With all the advancement of sensors and other technology, we have seen some great new items that help monitor and notify you in case of a water leak. Utilizing some of these things can help you be able to respond sooner to water leaks to keep the damage to a minimum, save you thousands of dollars and a lot of headache.

Call R4 Restoration as soon as you notice the problem. The longer you wait, the more the likelihood of pipes bursting and causing more costly damage to your home.

Give us a call at 404-428-1255 anytime day or night. We provide 24/7 emergency services.

My Toilet Overflowed, What Do I Do?

Jonathan Brimer — Tue, 02 Nov 2021 14:19:54 -0400

When your toilet overflows it may seem like a small problem and just mopping it up could be sufficient. However, the some questions remain, “Why did my toilet overflow?, Is there a leak, if so where is it coming from?, Will it continue to overflow?”. There are many factors for why a toilet might overflow or leak. One thing is for certain, it's best to address these issues quickly, before any other damage occurs. You may not know where the water is coming from and it's important to determine if the water has damaged surrounding areas. That's why it's important to call us, R4 Restoration of Suwanee, for a thorough water damage assessment. We’ll find where the water is coming from, extract the water, dry out all affected area, and restore the area to how it was before.

Things You Should Consider When Looking for a Water Restoration Company:

They should be IIRCR certified for water mitigation, licensed and fully insured?
They need to be able to respond within 30 minutes of receiving your call, that means be at your home within 30 minutes as this will minimize the damage.
They should NOT give you a quote over the phone. They have no idea the extent of the damage and so there is no way possible for them to have any idea of the cost. If they give you a quote over the phone, you can be assured of one of two things, the price will change, or they are overcharging you upfront.
Do they work with your insurance company, or will they require all the money upfront leaving your pocket picked and all alone to explain the process of the restoration to your insurance company hoping you will be able to provide all necessary documentation and explanations of what the scope of work was?

Can’t I Just Mop It Up Myself?

Some more questions you might consider, “Is it okay to just mop up the water? What damage can water do?”. Water is so pervasive, it can get into unseen areas. If not dried in a timely manner it can increase the risk of mold growth, which is a very expensive problem to remediate. R4 Restoration can make the cleanup process easier to handle. Some hardwood floors can be saved if immediate action is taken to start drying them out. At R4 Restoration we have the professional equipment to dry, not just the top of your wood floors, but underneath them as well, without having to tear them out, through the Inject-A-Dry system. Our goal is to mediate, stop the water, and lessen the damage; not to increase your costs by tearing out and replacing unnecessary items. But we can only do this if you give us a call as soon as you discover the overflowing water.

Is it Covered by My Insurance?

Water damage may be covered under your homeowner’s insurance policy and we’re happy to work alongside your insurance company should you decide to file a claim. Keep in mind, however, that for many insurance companies to cover your claim they require the homeowner to take immediate action to stop the loss and any further damage. DON’T wait, call R4 Restoration as soon as the problem arises. This way we can start the water extraction, drying, and clean up before it’s too late.

Why should you call R4 Restoration first, even before your insurance company? We will respond immediately and assess both the cause behind the water, and any resulting damage. This is helpful to you in determining whether you do in fact want to file an insurance claim, as the restoration process could cost less than your deductible. We specialize in working with the insurance industry and understand exactly what they need in order to make your claims process easier.

Before starting the process, we document all damages by taking pictures for your insurance claims adjuster. We also document all moisture readings and any equipment being used. These are vital steps for your insurance claims adjuster to verify coverage. You can be reassured that our prices are based on industry standards. We use the same estimating software that your Insurance provider uses, and by adhering to the regulated pricing, it keeps the costs of repairs in line with the expectations of your insurance company, which help in speeding up their approval process.

So, whether it’s your toilet overflowing or another source, R4 Restoration of Suwanee is here to help you.

Give us a call at 404-428-1255 anytime, day or night. We provide 24/7 emergency services.

What’s the Difference Between Cleaning, Sanitizing, and Disinfecting?

Jonathan Brimer — Mon, 25 Oct 2021 15:57:23 -0400

First of all, cleaning, sanitizing, and disinfecting are all crucial to maintaining health and keeping your house safe. How do you do each effectively and how are they actually different?

General cleaning removes dirt from objects by using water, soap, or other detergents, thus lowering the amount of germs present by physically removing them. Ideally, this should be done before trying to disinfect with chemicals to make the disinfection work as best as possible.

Cleaning:

Physically removes dirt, dust, and debris from items and surfaces.
While not necessarily killing germs, using soap or other detergents, can lower the overall amount of germs, reducing the spread of infection.

Sanitizing:

Lowers the amount of germs on surfaces or objects to a safe level. This varies based on health standards and requirements for what is being sanitized.
Lowers the risk of spreading the infection.
Sanitizing kills at least 99.9% (3-log) of bacteria.

Disinfecting:

Uses chemicals to kill germs/bacteria/microbes.
Chemicals generally need to remain on a surface for a certain period of time for effect.
Kills 99.9% or more (upwards of 99.9999%, or 6-log) of bacteria and microorganisms.

What Approach Should I Use?

The best way to get the results we all want, a clean environment, is to follow these guidelines and tips from the CDC.

Clean and Sanitize high-touch areas regularly (doorknobs, light switches, phones, countertops etc…
Routinely clean and disinfect your home; have a schedule you go by and use simple techniques such as: cleaning/wiping from top to bottom and in an “S” pattern. Dust after vacuuming since most vacuums also stir up some of the dust they don't catch.
Clean Correctly; clean a surface with a general household cleaner first, rinse with water and then disinfect to properly kill germs.
Use products safely. Always heed hazard warnings and follow label instructions on cleaners. Most require a certain amount of time to sit on a surface and disinfect but a lot of people “spray and wipe” simultaneously and this negates the disinfection process. Never mix cleaners and disinfectants unless the label indicates it's safe to do so, doing so can result in injury or even death.
Handle waste properly. Place “no-touch” waste baskets for easy access around your home and office and avoid touching any contents when emptying them out.

The R4 Clean Process

There are always other options that are even more effective at killing all harmful bacteria and mold. We use the SteraMIST™ patented Binary Ionizing Treatment™ solution both residentially or commercially for disinfection. This treatment offers an amazing 99.9999% efficacy. If done after major cleaning of your space you can be confident it's germ and microbe free! We can give you an estimate for a quick and effective SteraMIST treatment.

Suplimental Reference Information

The Five Levels of Clean

The University of Virginia's Facilities Management uses the following indicators for determining the level of cleanliness. The lower the score higher the level of cleanliness.

Level 1 — Orderly Spotlessness indicators

Floors and base molding shine and/or are bright and clean; colors are fresh.
There is no buildup in corners or along walls.
All vertical and horizontal surfaces have a freshly cleaned or polished appearance and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints. Lights all work and fixtures are clean.
Washroom and shower fixtures and tile gleam and are odor free. Supplies are adequate.
Trash containers and pencil sharpeners hold only daily waste and are clean and odor free.

Level 2 — Ordinary Tidiness indicators (Same as Level 1 with the following exceptions)

There can be up to two-days worth of dust, dirt, stains, or streaks on floors and base molding
Dust, smudges, and fingerprints are noticeable on vertical and horizontal surfaces

Level 3 — Casual Inattention indicators

Floors are swept or vacuumed clean, but upon close observation, there can be stains. A buildup of dirt and/or floor finish in corners and along walls can be seen.
There are dull spots and/or matted carpet in walking lanes. There are streaks or splashes on base molding.
All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges, and fingerprints. Lamps all work and fixtures are clean.
Trash containers and pencil sharpeners hold only daily waste and are clean and odor free.

Level 4 — Moderate Dinginess indicators

Floors are swept or vacuumed clean, but are dull, dingy, and stained. There is a noticeable buildup of dirt and/or floor finish in corners and along walls.
There is a dull path and/or obviously matted carpet in the walking lanes. Base molding is dull and dingy with streaks or splashes.
All vertical and horizontal surfaces have conspicuous dust, dirt, marks, smudges, and fingerprints. Lamp fixtures are dirty, and some lamps (up to 5 percent) are burned out.
Trash containers and pencil sharpeners have old trash and shavings. They are stained and marked. Trash containers smell sour.

Level 5 — Unkempt Neglect indicators

Floors and carpets are dull, dirty, scuffed, and/or matted. There is a conspicuous buildup of old dirt and/or floor finish in corners and along walls. Base molding is dirty, stained, and streaked. Gum, stains, dirt, dust balls, and trash are broadcast.
All vertical and horizontal surfaces have major accumulations of dust, dirt, smudges, and fingerprints, all of which will be difficult to remove. Lack of attention is obvious.
Light fixtures are dirty with dust balls and flies. Many lamps (more than 5 percent) are burned out.
Trash containers and pencil sharpeners overflow. They are stained and marked. Trash containers smell sour.

https://www.fm.virginia.edu/docs/buildingservices/APPA_levels of clean2014.pdf

CDC References:

Glossary of terms:

Cleaning:

removal, usually with detergent and water or enzyme cleaner and water, of adherent visible soil, blood, protein substances, microorganisms and other debris from the surfaces, crevices, serrations, joints, and lumens of instruments, devices, and equipment by a manual or mechanical process that prepares the items for safe handling and/or further decontamination.

Sanitizer:

Agent that reduces the number of bacterial contaminants to safe levels as judged by public health requirements. Commonly used with substances applied to inanimate objects. According to the protocol for the official sanitizer test, a sanitizer is a chemical that kills 99.999% of the specific test bacteria in 30 seconds under the conditions of the test.

Disinfectant:

usually a chemical agent (but sometimes a physical agent) that destroys disease-causing pathogens or other harmful microorganisms but might not kill bacterial spores. It refers to substances applied to inanimate objects. EPA groups disinfectants by product label claims of “limited,” “general,” or “hospital” disinfection.

Disinfection:

Thermal or chemical destruction of pathogenic and other types of microorganisms. Disinfection is less lethal than sterilization because it destroys most recognized pathogenic microorganisms but not necessarily all microbial forms (e.g., bacterial spores).

Sterile or Sterility:

State of being free from all living microorganisms. In practice, usually described as a probability function, e.g., as the probability of a microorganism surviving sterilization being one in one million.

Sterilization:

Validated process used to render a product free of all forms of viable microorganisms. In a sterilization process, the presence of microorganisms on any individual item can be expressed in terms of probability. Although this probability can be reduced to a very low number, it can never be reduced to zero.

Sterilizer:

Apparatus used to sterilize medical devices, equipment, or supplies by direct exposure to the sterilizing agent.

CALL THE EXPERTS AT R4!

Don’t get overwhelmed, there are professionals that can assist with all aspects of the cleaning, sanitizing, or disinfection process. An expert will be able to help you with everything from the initial inspection, identifying the source of any mold or mildew, and the complete cleanup work. Everything is done according to IICRC industry standards. You can call us 24/7/365 at 404.428.1255.

An All Natural Treatment to Prevent Mold and Odor in Your Home, BAC-Shield

Jonathan Brimer — Tue, 21 Sep 2021 11:21:42 -0400

"An ounce of prevention is worth a pound of cure."

- Benjamin Franklin

What is BAC-Shield, and How Can it Benefit My Family?

First, maybe you want to know what BAC-Shield actually is. Basically, it’s a chemical treatment (Chitosan-based) that makes an article or surface an unsuitable environment for the growth of mold, mildew, fungi or bacteria. Odors are a by-product of this bacterial growth and their wastes. By inhibiting the growth of odor-causing microbes, BAC-Shield reduces the resulting wastes and the odors and degrading of articles they cause. It’s like an odor prevention spray. But, it goes well beyond just that. Let’s see what else it can do.

How would you like to prolong the effects of your disinfecting and cleaning efforts in your home or business? Now, more than ever, it’s essential to do all we can to keep things as safe and germ-free as we can. What else can be done to get the most out of the treatments you use?

After you go through the process of effectively disinfecting your home or business what else can you do?

We use many different types of antimicrobial coatings and clear barriers, or shields, for different scenarios. Coatings like Sherwin Williams Paint Shield are good when repainting a surface, but another amazing product that can be used on a larger variety of different surfaces is an antibacterial clear shield, BAC-Shield. This coating, applied as a spray, is actually derived from natural, sustainable resources and is also biodegradable. It can be used inside and outside the home (siding, decks and patio) and kills germs on practically any surface it’s applied to.

Using BAC-Shield after a disinfection treatment can extend the effectiveness of the treatment. By inhibiting additional mold growth, it protects beyond the initial disinfection service.

How Does It BAC-Shield Work?

This all-natural treatment disrupts bacteria, mold and mildew at a cellular level to make the surface uninhabitable for growth. It can also kill the bacteria on contact to prevent it in the first place. The application of BAC-Shield can even last up to six months on hard surfaces, continuing to protect against mold and mildew growth.

This EPA registered product is great for maintaining the disinfecting efforts you use on a daily basis, especially for use between routine cleanings. With the R4 Clean Process we’ve developed, disinfection treatments using SteraMIST Binary Ionization, we also utilize BAC-Shield in order to improve the overall results and duration of disinfection. Other processes take a much simpler, and less effective approach.

The EPA states about BAC-Shield: it is an effective “antimicrobial for textiles and surfaces by inhibiting the growth and odor from bacteria, mold, mildew, and fungi,” (EPA Reg# 81446-2)

Prevent Possible Health Issues

It contains no harmful chemicals, is bleach-free, ammonia-free, and low-VOC. It can be used anywhere, in and around the home, and even on many fabrics, making it super safe to use around kids and pets. During the initial application it has a slight vinegar-like smell, but dissipates quickly and once dry emits no smell. BAC-Shield is ideal for furniture, upholstery, uniforms, shoes, play mats, mattresses etc. BAC-Shield will not discolor or alter the appearance of these different materials and can also be used in laundering.

When dealing with the health of our families, we need all the help we can get. Each additional step we can take to improve our health and safety, and lessen risks of sickness, are always welcome. We take great care when researching and developing the services we provide in our community. In order to offer the best level of service, we try to create the best possible solutions to ensure the best possible results, using the best science and medicine has to offer.

Call R4 Restoration to schedule a disinfection service today.

Should I File an Insurance Claim for My Home?

Jonathan Brimer — Mon, 30 Aug 2021 13:56:43 -0400

Here at R4 Restoration we understand that there are many things to consider before filing a claim and it shouldn’t be an automatic first response to do so.

What Should My First Step Be?

Be careful! If you are not sure whether an incident is worth filing a claim for DON’T call your insurance company’s claims phone line yet. ‘But wait.. couldn’t they help me decide whether or not to file a claim?’ In most cases, no. The operators or claims handlers on the other end of the phone are simply there to do data entry. This means that when you call and give them your name and policy number to inquire about a claim, it then goes on your record whether or not you actually file a claim. Some insurance companies will not insure someone who has had even two of these non-claims recorded. You (or your house) are considered a risk if you have constant problems with your home.

So, what should you do? First of all, use some common sense. If you have a reasonably small deductible, $1,000-2,500 or so, and you had a water heater rupture that caused your whole basement or multiple finished rooms to become saturated or flooded with water, then it is most likely going to be something you will file a claim on. Or, if you have a $5,000 or even a 1% deductible and you have a pipe burst and flood your entire house or a fire devastate half of your home, then it will typically be a wise course to seek assistance with an insurance claim. But what if you have a small leak or a small fire create minor smoke damage, and you are not sure the costs will even exceed your deductible?

We work with many insurance agents that take a serious interest in their customers and care about providing a great level of service to their customers. If you have such an agent, a quick email or phone call (or both) to your agent may just save you a lot of headache. When an agent that we work with receives a call from their customer, they recommend R4 Restoration to their customer. We respond to the call 24/7/365 if necessary and walk through the scope of work with you, identify the general damaged areas, and give you an idea of whether or not a claim would be worthwhile. We take into consideration your deductible amount, the amount of work needed to perform any mitigation, cleaning, or drying needed, the amount of contents handling, and complete reconstruction that will be needed. Most companies that only handle the water damage mitigation or initial water restoration process may not have the ability to properly guide you in your decision since they don’t have the knowledge needed for the reconstruction.

What is Your Claims Record?

Oftentimes I hear insurance companies tell me that after two property claims, the underwriters will decide to non-renew the policy when it comes up to its renewal date. This could mean that although you don’t get canceled right away, once your annual contract is up, they instead decide to not let you renew your policy with them.

What does that mean? If you have a good reputation with them and those claims were not a direct result of negligence or lack of maintenance to your home on your part, then you may be able to speak with your insurance agent about the non-renewal letter you received. Your agent does not want your policy to expire or be labeled as a non-renewal just as much as you. So your agent may try and talk with the underwriters to sway their decision in your case. Also, as with most everything else in this world, it is sometimes tied to your credit. If you have really good credit, you are more likely to get a non-renewal reversed with some companies.

If you are unable to continue with your current insurance company and your agents words had no effect on the underwriters, then you simply have to start shopping around to other insurance carriers. Most smaller or independent carriers are going to be able to insure you with a couple claims on your record as opposed to the larger more “mainstream” carriers. These other carriers may not have as strict policies on who they can write or they may be trying to capture a larger customer base in your area so they are more willing to take on the potential risk that you present to them.

With a poor claims record, you may not only have a non-renewal issue, but you could also be looking at some higher premiums in the future. No matter what insurance carrier you may decide to get quotes from, your record follows you. All carriers have access to the same information, the only difference is how they choose to interpret that information or how aggressively they are looking for new customers. Just beware, the more claims you make, the harder it is to get insurance, and the harder it is to get it cheap.

Do You Have a CLUE?

C.L.U.E. (Comprehensive Loss Underwriting Exchange) reports are compiled by insurers to provide all dates of claims, what insurance companies were involved, your policy, location/property of loss, whether the loss was related to a named catastrophe (flood, hurricane, etc.), and finally, the amount paid for the loss. These reports generally go back five years, however some go back as long as seven years. Once a year, you can order your report for free from research firm LexusNexis. This allows you the opportunity to review the information and dispute anything that you believe to be false.

Beware of Non-Claim Incidents

What is meant by a non-claim incident? It is something that the average person may think would or should be covered by insurance but is not typically covered. Most standard insurance policies do not cover many roof leaks, window/door leaks, sewage backups, slow water leaks, or flooding from outside water coming in. That said, we have seen many of these type things covered by insurance.

These non-claim incidents can be difficult to identify or qualify as real claims for the average person who doesn’t have the necessary claims experience or knowledge of policy. Although R4 Restoration employs several professionals that have worked in the insurance restoration industry for many years, including staff that are licensed insurance adjusters, former agents, underwriters and more, we can only make recommendations to you and help guide you in the decision you make, we do not read or interpret customer policy.

Simply put, make sure that the incident would in fact qualify as a claim before filing a claim. If you do file a claim and it is not a covered loss, you will still have that on your record and no benefit of having that incident paid for.

When would one of these incidents mentioned above, not be a claim? Read the next article to get more insight into what things would not qualify as a claim and what would.

Non-Claim Incidents

Maintenance issue or a “sudden and instance” loss. Write article about roof leaks, maintenance issues, rot, window leaks, sewage back ups, groundwater flooding, foundation leaks, previously required repairs from insurance company. Also talk about general storm related or act of god incidents versus standard repair work that all homes require and homeowners need to be responsible for themselves.

Insurance Company Estimate Versus Contractor Estimate. Which One is Right?

Jonathan Brimer — Tue, 31 Aug 2021 13:33:38 -0400

First, understanding how to read your adjuster's estimate is important. Most insurance companies use an estimating software called Xactimate. This is a line-by-line item estimating program and it can be overwhelming if you are not familiar with it. Every room that was damaged by your loss will have its own section and its own sub-totals. Each item in an affected room will be included in that line-by-line estimate. At the end of the total estimate it will have the grand total of all rooms. With this in mind let’s consider some factors on why the two estimates may be different.

How Each Affected Item is Handled

One of these factors could be incorrect coding of line items. For each specific item on the line-by-line estimate it will have one of the following codes: (remove), (reset), (remove and replace), (remove and reset) or (replace). Each one of these codes has a specific dollar amount factored into it including labor costs and materials. So, let’s say your adjuster's estimate says (remove and reset) for your floor trim. That means they’re paying for someone to physically remove the floor trim and reinstall the same exact floor trim that was previously on your floor. This is not new floor trim. But what if they entered the wrong code and it should have been (remove and replace) your floor trim. Your floor trim was completely damaged, and you need new floor trim. The cost would be higher for this one-line item because the contractor will have to buy new trim, cut it to fit, and then install it. As you can see just by this one example, if just one line item’s code is entered incorrectly it can affect the estimate. Now imagine if the adjuster made the same error in coding for each room. This is just a small item, when it comes to flooring or cabinets the cost difference would be much more significant.

How Affected Areas are Measured

Measurements may be off. Sometimes measurements may not be accurate, and this can affect the total cost of an estimate. While we might think that just having a few inches off won’t make a big difference, the reality is it will, especially when factoring in square footage of walls, ceilings, and floors. These same measurements are used for each trade being done, so if they’re not accurate that affects the pricing of labor for each trade involved. Flooring, sheetrock, painting, as well as the materials needed for each of those trades. Having a contractor confirm the accuracy of the measurements can alleviate this issue.

Missing or Inaccurate Items

Another factor could be items are missed and left off the estimate. This can be another reason why the two estimates are different. Here is an example; let’s say you need to have your windows replaced. On the estimate, it says remove and replace windows in the bedroom. Now most of us would assume that would include all the materials needed to install a new window, but it does not. With Xactimate every single item and every step must be included. That means there needs to be a line item for each specific piece of material that is needed to install that window, like trim, caulk, paint, etc. So, if the window trim is not on the estimate because the adjuster forgot it, then you won’t be compensated for it. This is just one example, but I’m sure you get the point. Adjusters are not infallible; they are just like the rest of us. An adjuster is also working in the best interest of their employer, the insurance company, not you, the policy holder. That is why it is a good idea to have another set of eyes on the estimate to make sure nothing is missed. Your contractor, who knows exactly each step and the materials needed to replace or repair your home is the perfect additional set of eyes you need.

Miscellaneous Cost Variables

Reasonableness of cost is also a factor. An insurance company may set a price for items or type of work, but is it always reasonable? Each geographic area will have their own costs. The variety of supply companies a contractor uses will have their own prices Each contractor will have their own expenses that they have to factor in. When this happens, the adjuster may be willing to make the adjustments but sometimes they aren't. Since your contractor does not have a contract with your insurance company, you as the homeowner may need to step in and challenge the adjuster and his pricing if you want your home repaired correctly and with the correct materials. Remember, the insurance policy you’ve been paying for should cover the cost to replace or repair your home with the same types of materials you had before a loss. And that includes your insurance company paying for reasonable cost differences.

The Right People to Work With

Even if you have the best insurance company and the greatest contractor who work well together, you will still experience the loss. Not just the physical loss to your home. It’s emotionally exhausting, physically disruptive, and financially difficult. Yes, having a loss is a big deal. That is why making sure you have a good team on your side is essential. I can not emphasize enough the need to have a contractor you can rely on. Many people shop by price, but remember you get what you pay for, including unexpected headaches. Shop by reputation, ask your friends and family for a referral. Keep in mind that many excellent contractors may not be found on Angi, Thumbtack, or similar companies. These listing services require contractors to pay to advertise with them. Online reviews are also a great resource you can use to get a feel for the company you’re going to eventually trust with your home and your family.

I hope the information in this article has helped answer your question, “Why is my insurance company's estimate of repairs different then the restoration company’s estimate? And why does it matter?” Knowing this information can equip you to make sure that you are receiving fair compensation from your insurance company.

We Can Help When You Need It Most

An ancient quote says, “Who of you wanting to build a structure does not first sit down and calculate the expense to see if he has enough to complete it?” R4 Restoration is happy to sit down with you and help calculate the expense, whether you just experienced the loss or have already received payment from the insurance company and are trying to get the repairs done. We are a licensed general contractor in Suwanee, GA. and have been working with the insurance industry for decades. We are always happy to answer questions and help educate our customers and the community, so please give us a call.

Gwinnett Homeowner Insurance Deductibles are at an All-Time High, What Can You Do When You Have a Loss?

Jonathan Brimer — Fri, 25 Jun 2021 15:55:59 -0400

Recently, homeowner insurance deductibles have reached an all-time high. So, when faced with a loss on your home, you may ask, “What if I can’t afford the higher deductible? Does that mean I can’t file an insurance claim and get my home repaired? What can I do? Do I have any options?”

The good news is, yes you have options. In this article I will discuss a few of these options. If the options discussed do not cover your specific need, please reach out to us privately, and we will do our best to help.

Important Steps to Take Before Filing a Claim

The first step before you file a claim with your insurance company is to evaluate the damage. How do you do that? It’s important to have a restoration company come out and evaluate the damage. This is important because a professional restoration company understands that not all damage is clearly visible. They’ll know where to look and what to look for. Why is this helpful? Let’s consider just one of the many reasons. What might at first appear to be minor damage could in fact be much more. And the opposite could be true, what may appear to be an expensive repair could actually be a minimal one. Knowing what you’re dealing with can save you time, hassle, and money in the long run. So having the restoration company come out first gives you an accurate understanding of the situation and will allow you to make an informed decision.

To File or Not to File?

Should you file a claim or not? If the damage does not exceed your deductible, then it’s really not worth filing a claim. The simple step of calling a restoration company before you file a claim, could actually safeguard your insurance rating and keep your rates down. How so? The number of claims you file, whether the insurance company pays any money out or not, even if they decide to deny your claim, all affects your insurance rating and thus your premiums. So you would want to avoid filing any unnecessary claims.

But what if the damage exceeds your deductible and you want to file a claim, but you can’t afford paying the deductible? Do you have any options? Absolutely! Ask the restoration company that came out to do the inspection if they offer financing for your deductible. It may surprise you that many of them do. Another thing you might want to consider could be a home equity line of credit to cover your deductible. It’s worth a phone call to your finance company to see if you qualify or not, and so, if it’s a viable option or not. Another option to financing your high deductible is qualifying for a 0% interest credit card. Some credit card companies offer 0% interest as an introductory special offer. If you should decide to go this route, just make sure you pay it off before the interest starts to accumulate.

Be Wary of Insurance Fraud

As a caution, some people have asked restoration companies to increase the estimate they are providing their insurance company to cover the cost of their deductible. Keep in mind that this is insurance fraud, and is illegal for any restoration company to do. An honest contractor is concerned, not only with earning your trust and respect, but also adhering to all laws and requirements. So, if someone tells you they can fudge the numbers, RUN! If they’re willing to lie to the insurance company, you can bet they’re also willing to lie to you.

Out-of-Pocket Options

But what if you decide not to file a claim with your insurance company but still need the damage repaired and you can’t afford the cost of repairs. Are there any other options available to you? Most of the previously mentioned solutions can be applied here as well. See if the restoration company will be able to finance the total cost of repairs? Or could you apply for that equity line of credit to pay for the repairs?

Do I Really Need Everything Done All at Once?

If you are not able to get the repairs financed, another option would be to ask the restoration company who provided the initial inspection for their professional opinion on what repairs are an immediate necessity and what ones can wait for a future time when you can afford them? The restoration company may determine that they can do the repairs in stages. Be sure to have them explain to you if there are any cons to waiting on some of the repairs. An honest contractor wants to build a long-term relationship with you, by earning your trust and respect.

Finding the Right People for the Job

How can you find a reliable restoration company? One of the best resources is to ask a friend or family member for a referral. They can tell you, based on personal experience, what you can expect from a company they’ve worked with in the past. Remember, while online reviews are a great resource, before you make a judgement for or against a company, take the time to read the reviews to determine how relevant they are to your needs. You could also put out a call on a local social network, like Nextdoor, to get others in your area to send you recommendations.

Want to Just Do-It-Yourself?

Some people may decide to do the repairs themselves? I wouldn’t recommend making this decision until after you have had the damage looked at by a professional restoration company. As discussed in the preceding paragraphs, it’s important to know the extent of the damage. If after the inspection you do decide to do the repairs yourself, remember you have a valuable resource in the contractor who did the inspection. They‘re experienced and may be willing to share some important information on how to approach the repairs. In some cases it may be possible to purchase some of the needed materials directly from the contractor even if they are not doing the repairs. Why would this be of benefit to you? They may be able to get the materials at a cheaper price than you would at a traditional box store. There’s no harm in asking, though not all contractors are able to do this.

Many contractors want to help where they can and are interested in building a long-term relationship with you. In the event you should decide to do your own repairs it would be a good idea to research how you might be able to do them safely and accurately before you start. Just imagine getting into it and then finding yourself in over your head! So hopefully doing your research ahead of time will save you further headaches and any unnecessary additional costs on repairs.

R4 Restoration looks for opportunities to help and educate our customers. Considering an ancient proverb that says, “Plans fail when there is no consultation, but there is accomplishment through many advisers.” So we would love to hear your thoughts or any questions. We want to build long-term relationships with our customers.

What Homeowners Insurance Company Should I Choose?

Jonathan Brimer — Thu, 14 Jan 2021 09:42:53 -0500

Most lenders/mortgage companies require homeowners insurance; Some rental properties do also, and if they don’t it’s still your best bet to have coverage. This article is geared more towards those trying to choose the best coverage for homeownership.

Shopping Around is a Must

Too little insurance can really leave you in the hole if an emergency occurs. Too much insurance isn’t wise either (equalling your house’s value) since the market value of your home can fluctuate. Paying for more insurance than you realistically need is just a waste of money. Remember, your insurance also includes your land, in addition to your home.

Make Sure Your House is Properly Valued for Rebuild

You need insurance that will cover replacement or rebuilding of your home, while factoring in inflation. A quick Zillow search for your property can give you a good idea of it’s value. If your house is similar to others nearby, their Zestimate can provide a fairly accurate estimate of your home’s worth. You can also research the average price for new home builds in your area. The national average cost for new home builds as of 2021 is around $300k.

According to a study done by LendingTree, in Georgia, the average cost of homeowner’s insurance is around $1,700 per year. This, of course, fluctuates based on the value of your home, and what options an insurance provider offers.

Just the Basics, or More?

Basic Homeowners insurance will cover things like hail, wind, smoke damage etc. However, there are definitely some add-ons worth considering, though they usually come at a premium price.

Depending on your state, you may have to pay a separate deductible, or buy stand-alone coverage, for things not included in basic homeowners insurance; i.e. earthquakes, flooding, sewage backup, or a failure to do basic maintenance. Even water and mold damage can be additional.

Deductibles and Your Insurance Premium

Another key element with any insurance to keep in mind is your deductible. How much is it going to cost you, out-of-pocket, when filing a claim? Anytime you file a claim against your insurance policy, you’ll need to pay a portion of that claim, your deductible. Many homeowners insurance policies typically have a deductible of around 1% the value of your home.

Some insurance companies offer the option to set your own deductible, which can raise or lower your overall insurance premium based on how much, or how little, you want to make your deductible payment.

Price Isn’t Everything

When it comes to choosing a policy though, it’s not just about the amount you pay. It’s best to find out the company’s reputation when it comes to their customer service and how they handle customer complaints and claims.

According to Consumer Reports magazine, these are some of the top things to look for besides the price of your insurance policy:

Ease of reaching a agent to handle a claim
Agent courtesy
Promptness of response and attentiveness in handling your claim
Simplicity of the claims process
Damage amount: Satisfaction with company’s estimate of dollar amount of damages
Timely payment: Satisfaction with timely payment by insurer

We Can Help When You Need to File a Claim

If you choose R4 Restoration for your damage claims you will have certified technicians to assess your damage and rebuild cost and an ally in understanding your insurance company. Remember, no matter what insurance company you have, when you file a claim, their goal is to keep their own cost down, despite what you may need for your home.

We have years of experience dealing with insurance agents, brokers, and adjusters. We want to do the best on behalf of you, the homeowner, keeping your interests in mind every step of the way.

Crawlspace Encapsulation can Save You Money and Protect Your Family

Jonathan Brimer — Thu, 10 Jun 2021 10:47:50 -0400

What is a crawlspace, and why do Some homes have them?

A crawlspace is a basement-like area that's ventilated to the outside air. Some crawlspaces are full-height, just like a basement, while others are only three feet tall or less, forcing you to crawl about on your belly. Anything over three feet high is normally considered a basement.

So, what is the purpose of a crawlspace in a house?

Crawl spaces are common in homes for two reasons: affordability and accessibility. Crawl spaces operate by allowing outside air to flow under the house. There are various advantages to constructing a home's floor off the ground (rather than on a concrete slab-on-grade), including:

Cost: Moving soil to level a sloping property for a concrete pad can be costly; a crawlspace eliminates that requirement.
Access: A crawlspace can make a convenient location for installing an HVAC unit and plumbing, as well as water and sewage distribution throughout the house. This also simplifies future repairs and replacements.

Some of the downsides to a crawlspace

Unfortunately, not everything about a crawlspace is positive. Because of the crawlspace's surroundings, homes constructed over a crawlspace are prone to moisture-related concerns. Mold, wood decay, and termite infestation are all common outcomes of moisture issues in crawlspaces. One effective technique to counteract this is to install a vapor barrier and dehumidifier in the crawlspace, which will significantly minimize the quantity of moisture. Some of the most common issues are:

Mold and mildew
Wood rot or structural damage
Floor failure
Poor insulation
Higher energy bills
Odor
Insects or dust mites
Allergies
Poor air quality

How to Protect Your Crawlspace

Fortunately, managing the humidity in a crawlspace fairly easy! We do encapsulation of crawlspaces, waterproofing, and installation of moisture management systems. We recommend sealing crawlspace vents first, then placing a crawlspace vapor barrier on the walls and floors. A dehumidifier is an excellent finishing touch, drying out the room and assisting you in the preservation of your property. Living in Georgia, we experience a lot of humidity year round. Learn more about managing humidity level and mitigating damage.

How Does Crawlspace Encapsulation Work?

Crawl space encapsulation is the installation of a heavy-duty moisture barrier on the crawl space floor, as well as sealed foundation vents, insulated walls, and a crawl space dehumidifier.

Crawl space encapsulation is most effective when the space is completely sealed. Once the space has been encapsulated, you can use a dehumidifier to help regulate the moisture levels in the area.

How is Crawlspace Encapsulation Different from Insulation?

Many homeowners mix up crawl space encapsulation with crawl space insulation. However, they serve quite distinct purposes. Crawl space encapsulation is ideal when dealing with concerns like ground dampness and damp air. Crawl space insulation, on the other hand, is only useful for combating chilly flooring.

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Home Humidity Damage Living In Georgia

Jonathan Brimer — Mon, 24 May 2021 13:57:33 -0400

Home humidity can be a serious problem if not addressed. It can lead to mold, mildew, and other problems that are costly and hard to fix. The region of the country we live in is also a factor, as some areas are much more humid than others. Georgia has a relatively high humidity, especially from May to September.

In Georgia, the average relative humidity is about 50%, with some summer days reaching levels as high as 90%. While 50% is perfect for those who like to avoid dry air, it's also too high for most homes. The problem is that humid environments are ideal for the growth of mold and mildew. Humidity levels like this can lead to a variety of problems in homes, from cupping flooring to mold growth. These issues can even lead to, or increase health problems, including breathing difficulties and allergies.

Humid air also encourages condensation, which means that water could collect on your windowsills and wet materials will rot faster than they would in drier climates.

Symptoms of a Humidity Problem

Some possible contributors are lack of ventilation, plumbing leaks, and poor insulation. Your HVAC system should be inspected periodically for leaks and condensation lines close to windows should be insulated by caulking them or adding insulation panels. You can also try installing a dehumidifier if your home doesn't have one yet. You may need to call an HVAC specialist if you don't know how.

It is not uncommon for homeowners to find mold because of high humidity and condensation. One of the areas we often find mold in is a homes' crawlspace.

This is because moisture, which enters the crawlspace from outside, can cause mold to grow. In addition, excess humidity can lead to a buildup of harmful gases such as radon and carbon dioxide.

However, if your crawlspace is enclosed, installing a dehumidifier will help keep your home fresh and healthy.

If you are considering an enclosed/encapsulated crawlspace in Georgia, it's code to install a dehumidifier. Crawlspace Encapsulation for more information.

Why does Humidity Matter

Water vapor is a major component of the Earth's atmosphere, and its effects can be noticed through careful observation. It can change the shape of the clouds, condense into rain or snow, or stay in the air.

In the atmosphere, water vapor is also called humidity. The atmospheric relative humidity is measured by how much water vapor is in an air column at any given time. When there is no water vapor in an air column at all, then it has 0% relative humidity. When the air is full and unable to hold any more water vapor then it has 100% relative humidity.

Although most molds need a minimum equilibrium relative humidity of 88%, there are many mold species that require much less moisture. For these other species, a humidity level of just 66-70% is enough to give these spores exactly what they need to start growing in your home. No water necessary, just good old fashion high humidity.

The way that water interacts with materials depends on what type of material and how it absorbs or rejects water. For example, cotton tends to shrink when exposed to a lot of moisture because it absorbs it so well. Wood and concrete are considered low evaporative materials and if they absorb a significant amount of water, it may require special methods or a longer amount of time to try and dry these assemblies.

Humidity is What Makes Your Home Comfortable

Most people are aware that humidity levels in the house need to be kept within a certain range, but the majority of people don't know what that range is. Preferably humidity should not exceed 50% or drop below 30%.

According to the EPA, humidity above 50% is seen as too high, while humidity below 30% is generally too low. Meaning the ideal range of relative humidity in your home is between 30% and 50%.

If your home was not built to have low humidity, then when humidity drops below 30% you may see the effects in cracks in the walls or concrete, shrinking of floor planks or other maintenance related issues. Worse than that, humidity levels that low can have effects on you too, such as sore throat, nose bleeds, and just feeling uncomfortable.

Humidity and Your Energy Bill

High humidity can cause your energy bill to spike. Why? Because air with less water vapor in it is quicker and easier to heat or cool then air with more water vapor in it. The more water vapor or humidity, the more energy it takes to heat and cool. There are many different ways to reduce humidity in your home. You can use a dehumidifier, fix air or water leaks, or get an air conditioner.

A dehumidifier is the best option for those who want to avoid using a lot of electricity and save some money on their energy bill. A dehumidifier will lower the humidity inside your home and reduce the risk of mold growth and other potential health hazards which come with high levels of humid air.

Ways to Prevent Humidity Damage

To prevent humidity damage to your home:

Avoid leaving wet clothes or dish towels in the room for long periods.
Keep the room temperature at a level that is comfortable for you (not too cold).
Use dehumidifiers when necessary.
Ventilate the room with fresh air by opening windows regularly (Unless it's really humid outside).

Preventing High Humidity and Mold Growth

If you want to keep humid air away from cool surfaces, use a dehumidifier. This will help to prevent mold and mildew from growing on your furniture. The moisture in the air will be drawn into the machine and then circulated back out as warm dry air.

This simple solution is perfect for those of us who live in the south where humidity is high year-round. Install a commercial grade dehumidifier in your home today and enjoy better living conditions!

A dehumidifier can be used indoors or unfinished spaces to keep cool surfaces dry. If you need to keep humid air away from something that requires constant cold temperatures, like a refrigerator or freezer, place one near these appliances or install a whole house dehumidifier for continuous protection against mold growth.

Improving a Humid Environment

The best way to keep surfaces warm when they’re in contact with humid air is to place a small space heater next to the surface you want to heat up. The heating element will produce infrared waves that can penetrate through the humid air.

Turning on ceiling fans can also help provide a circulation of heated air in your home. This will cause hot air, which is less dense, to rise higher and flow across the room or space while cooling down. Furthermore, it will create a wind-chill effect on surfaces in contact with humid air, making them feel warmer relatively quickly.

Running your air conditioner actually helps to reduce the humidity in your home as well. The air conditioner passes the humid air through its coils and the condensation builds up and is pumped out of the condensation lines outside of your home. If you live in a humid area like Georgia, never turn off your air conditioner when you vacation, otherwise the humidity could build up and cause visible mold growth throughout your house. Using a fan can help circulate cooler air and reduce the need for an air conditioning unit.

Regardless of the season, humidity levels should be monitored and kept below 50% for both comfort and safety.

Microorganisms and the Effectiveness of Disinfectants [Infographic]

Jonathan Brimer — Tue, 29 Jun 2021 13:39:33 -0400

Download this infographic as a PDF:

r4-clean-microorganism-disinfectant-susceptibility-infographic.pdf

Repairing Cupped Hardwood Floors [Water Damage]

Jonathan Brimer — Mon, 24 May 2021 12:37:07 -0400

The most popular type of flooring in most homes today is hardwood flooring. Over time, hardwood floors can become damaged from the wear and tear of day-to-day use. If you have damage to your wood flooring, you may be considering replacing it with something new. But before deciding on a replacement option, you might want to consider fixing your existing wood floors instead.

There are two types of hardwood flooring: solid wood and engineered wood. This article will focus on how to fix solid wood floors.

Cupping is a natural occurrence and in most cases, it's simply the result of moisture damage. Many hardwoods are quite porous and will naturally cup when there's water damage. Where we live, in Georgia, the climate is very humid most of the year. This alone can lead to cupping and buckling wood floors.

Find the Source

First, we locate the source of the damage by measuring moisture levels and examining the area for water. Cupping is often caused by moisture seeping underneath the floor.

The moisture content of wood is also significant because it can be a sign of underlying water damage or mold. We use moisture meters to test for the moisture content of the floors. A moisture meter can be used to determine what stage the floor is at if there might be a nearby leak or any potential for mold growth.

In general, drying out wet and water-damaged floors takes time to do right. We do this by using industrial dehumidifiers and air movers. If you live in an area that experiences high humidity levels, like Georgia, you may want to invest in a dehumidifier. Even a good consumer dehumidifier can help prevent or even fix some water damage.

Fixing the Problem

We begin correcting the problem once we've identified the source. This procedure begins by removing all contents from the affected area. Then we begin drying. To dry a floor completely can take anywhere from a few hours to a week or more, depending on the extent of the damage and size of the affected area. We place fans and air movers throughout the area. To speed up drying, high-powered industrial dehumidifiers are also used. In some cases, we use an Injectidry vacuum drying unit. This reduces the time it takes to dry particularly difficult areas of your floor.

The industrial dehumidifiers we use draw the moisture out from the floor at a controlled speed and temperature. Dehumidifiers are mainly used in places where there is a lot of water damage, like in basements or garages with flooding or leakages, as well as in places where there are high humidity levels. We also place air movers (powerful commercial fans) throughout the damaged area to increase drying and better control the environment's humidity levels. It's important to take caution when drying it out because these types of floors can crack easily if dried too fast.

If it's found that the moisture problem penetrates deep enough through the floors we may need to remove boards to check the subfloor for buckling, cupping, or other signs of moisture. This is especially true for older homes that may have had wood subfloors that were never sealed properly.

Inspection and Restoration

After everything is dry we begin the repair and restoration of the floors. Many times, all that’s needed is drying to restore cupped floors. However, sometimes the floors need to be sanded and refinished. This is the same procedure used when your floors were originally installed. Hardwood floors can be sanded and refinished several times over the course of their life. Sometimes, after sanding heavily cupped floors, we may also use a leveler or sealant to further protect them against more damage in the future.

Is Your Home Healthy? 5 Ways to Handle Harmful VOCs!

Alanna Brimer — Tue, 30 Jun 2020 11:21:14 -0400

So, I’m shopping for a new living room rug. I’m not a big fan of the natural wool rugs anymore since our living room gets so much traffic and it seems to shed at a steady pace even though I’ve owned it for over 3 years. Shopping online, I find rugs in numerous materials, especially synthetic blends and even washable ones!

The problem I discovered is, these materials give off gas (known as off-gassing) and have their own level of harmful VOCs (volatile organic compounds)* or chemicals that can put you and your family at risk. These gasses can last for days or even weeks. After general home renovation projects the average time for VOCs to dissipate is between 2-8 weeks.

Fact: Volatile organic compounds (VOCs) are emitted as gases from certain solids or liquids. VOCs include a variety of chemicals, some of which may have short- and long-term adverse health effects. Concentrations of many VOCs are consistently higher indoors (up to ten times higher) than outdoors.

What can you do to limit the amount of VOCs entering your home when it comes to furnishings, floor coverings, and other pieces in your home?

Here are a few tips:

FOLLOW INSTRUCTIONS - Whatever you buy, maintain it according to the manufacturer's instructions. They’re there for a reason. Products we purchase daily are made with thousands of new chemicals in recent years and most have not been studied for their effect on humans and pets.
GO NATURAL - When it comes to furniture, try to buy solid wood or things made from natural materials. Cheap finds are not always your best bet.
TRY SECONDHAND - If sticking to a budget is a priority and you’d still like to have quality furniture, try searching local used items platforms. A lot of times you can find new or barely used pieces simply because the owners are moving. Another tip: buy the floor model, it’s already had time to air out and sometimes is even discounted.
AIR IT OUT - When in doubt, air it out! One option is leaving the furniture outside for a while after buying it. Heat also speeds up the off-gassing process. You can open up the doors or windows for a few minutes a day to help with this too, or use a dehumidifier if that’s not an option. That goes for not only new things like rugs or furniture but also using your electronics in a place where there’s decent airflow.
PAINTING - If you're going to refurbish items in your home, or just update the wall color, try the Greenguard Gold Certified Harmony Paint by Sherwin Williams, used regularly at R4 Restoration. It has a zero VOC formula and contributes to reducing other harmful VOCs from carpets, cabinets, insulation, and fabrics with it’s Formaldehyde Reducing Technology.

Finally, you can get a free estimate from our team at R4 Restoration in Atlanta to disinfect and completely rid your home of VOCs with our all natural SteraMist™ application. We are one of the only providers of SteraMist in Georgia (Atlanta area) and the solution can be applied to any surface of your home, school, or office quickly and safely.

Using all these tips combined, and occasionally treating your area with SteraMist, can drastically reduce the build up of VOCs in your living space and make a much healthier home for you and your family.

R4 - Essential to the Continued Operation of the U.S. Healthcare System

Jonathan Brimer — Mon, 23 Mar 2020 11:11:32 -0400

For those that don’t know, during the current crisis many companies are being forced to either limit what they do, or close down completely. This applies mainly to what are deemed nonessential industries. Essential industries are urged to continue running as normal. Essential is defined as those that are critical to the infrastructure and continued running of everyday life for the majority of citizens.

Federal guidelines give state and local authorities leeway as to who are considered essential businesses during an emergency. In general, those industries identified as essential include grocery stores and food production, pharmacies, health care, utilities, shipping, banking, other governmental services, law enforcement and emergency personnel.

R4 Restoration is included in the essential category. We will continue to provide emergency water, fire, and mold mitigation and restoration services. We are on the frontlines of the disinfection efforts being made to control and stop the spread of the current coronavirus (COVID-19) pandemic. With our use of SteraMist™ we are in a unique position to help during this crisis.

We would like to thank all our wonderful employees at R4 for your continued dedication to help in these uncertain times. Health and safety are our priority, even now more than ever, and we appreciate everyone’s continued efforts to keep our families and community as safe as possible.

Below is the actual exemption letter from TOMI™ and the TSN™ discussing the EPA and FDA registrations that deem us essential to continued operation of the US Healthcare System.

R4 Restoration TSN Exempt Letter - PDF Download

Facts About COVID-19

Jonathan Brimer — Wed, 18 Mar 2020 14:29:21 -0400

What is coronavirus (COVID-19)?

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).

Coronavirus disease (COVID-19) is a new strain that was discovered in 2019 and has not been previously identified in humans. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

Illness due to COVID-19 infection is generally mild, especially for children and young adults. However, it can cause serious illness: about 1 in every 5 people who catch it need hospital care. It is therefore quite normal for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

Who is at Increased Risk of Getting COVID-19?

People who have been in close contact with a person known to have COVID-19 o people who live in or have recently been in an area with ongoing spread are at an increased risk of exposure.

Also, older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) appear to develop serious illness more often than others.

How it Spreads

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air.

Signs & Symptoms

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

Fever
Cough
Shortness of breath

Seek medical advice if you develop symptoms or have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19.

Keep Yourself and Others Healthy

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
Avoid touching your eyes, nose, and mouth with unwashed hands.
Stay home when you are sick.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Is There a Treatment?

There is no evidence that current medicine can prevent or cure the disease.

Are Antibiotics Effective Against COVID-19?

No. Antibiotics do not work against viruses, they only work on bacterial infections. COVID-19 is caused by a virus, so antibiotics do not work. Antibiotics should not be used as a means of prevention or treatment of COVID-19. They should only be used as directed by a physician to treat a bacterial infection.

Is There a Vaccine, Drug or Treatment for COVID-19?

Not yet. To date, there is no vaccine and no specific antiviral medicine to prevent or treat COVID-2019. However, those affected should receive care to relieve symptoms. People with serious illness should be hospitalized. Most patients recover thanks to supportive care.

Possible vaccines and some specific drug treatments are under investigation. They are being tested through clinical trials. The World Health Organization (WHO) is coordinating efforts to develop vaccines and medicines to prevent and treat COVID-19.

Should I Wear a Mask to Protect Myself?

Only wear a mask if you are ill with COVID-19 symptoms (especially coughing) or looking after someone who may have COVID-19. Disposable face mask can only be used once. If you are not ill or looking after someone who is ill then you are wasting a mask. There is a world-wide shortage of masks, so WHO urges people to use masks wisely.

WHO advises rational use of medical masks to avoid unnecessary wastage of precious resources and mis-use of masks (see Advice on the use of masks).

External Resources & References

Do You Have a CLUE?

Jonathan Brimer — Tue, 17 Mar 2020 11:34:02 -0400

Whether you know it or not, you have a C.L.U.E. report (Comprehensive Loss Underwriting Exchange). 82% of Americans don’t know they even have a CLUE report. Essentially, this is the report insurance companies use to determine how much you pay. You might compare it to your credit report, but for insurance. There are two types of CLUE reports, one for home and one for auto.

Stop and Think Before Filing an Insurance Claim

Even just a call to your insurance company can lead to a negative entry on your CLUE report, which can in turn, raise your insurance rates or even potentially cancel your policy. Call a mitigation expert first to help assess the damage and determine if you want to contact your insurance company to file a claim or not.

CLUE reports are compiled by insurers to provide all dates of claims, what insurance companies were involved, your policy, location/property of loss, whether the loss was related to a named catastrophe (flood, hurricane, etc.), and finally, the amount paid for the loss. These reports generally go back five years, however some go back as long as seven years. Once a year, you can order your report for free from research firm LexusNexis. This allows you the opportunity to review the information and dispute anything that you believe to be false.

What’s in my CLUE Report?

Detailed information about any and all claims you’ve made on your insurance. If you haven’t made any claims you shouldn’t have anything in the report.

Date of loss
Loss type
Amount the company paid
Policy number
Claim number
Insurance company name

Help When Buying or Selling a Home

If you’re in the market for a new home, consider requesting a CLUE report from the seller. This can help determine the history of the house and any major damage or repairs done to the property. If you’re selling your house, you might want to provide potential buyers a copy of your CLUE report. This can ease any potential worries they may have about the property’s history. It can also provide assurance that any past repairs, especially structural, were handled correctly, giving the buyer peace of mind.

Knowledge Saves You Money

Knowing about your CLUE report is key to making the right decisions about insurance. When to file a claim and when to pay out-of-pocket. Even very small claims can impact your insurance rates and are reflected in your CLUE report. All your claims add up and can lead to your insurance rates being raised. Taking the time to calculate the cost before filing a claim can save you hundreds, or even thousands, of dollars.

Call the Experts at R4!

Don’t get overwhelmed, there are professionals that can assist with all aspects of the restoration process. An expert will be able to help you with everything from the initial inspection, to identifying the source of loss, documenting, and cleanup work. Everything is done according to IICRC industry standards, while on call 24/7/365.

The Three Categories of Water Damage

Jeremy Brimer — Thu, 20 Feb 2020 14:56:28 -0500

Our industry has an S500 book, produced by the IICRC. This is an ASNI developed standard of care for our industry. Insurance adjusters as well as contractors all consider this the definitive authority when it comes to our water mitigation, cleaning, and restoration work in our industry. It's what we base everything on when we come in and perform an inspection and the preceding water mitigation services.

A couple questions to ask any restoration company: If it’s not in the s500, why are you doing it? If it is in the standard of care, why aren’t you doing it? Too many times we see other companies not doing things according to these standards. There are many different reasons why we do what's outlined in the book, but, the most important reasons usually boil down to health and safety. It is amazing the potential effects that a simple water leak can have on the health and safety of a building and its occupants.

Moisture Content, Class, and Category. All of these things are classified and defined in our industry standard of care. So, when we talk about water, water loss, and water damage, these are the key points we always use.

Categories of Water Damage

There are four classes of water, and three categories of water. Now, a lot of people have heard of some of these categories of water, but they might not really know what they are, or may know them, but they could be labeled differently. Here's the breakdown of each one and what it means regarding cleanup and restoration.

Category One

There’s category one, which is potable, drinkable, no contaminants, clean water. So a category one water loss would be something like a supply line that goes to your faucet, a sink overflow, or falling rainwater. Ask yourself, ‘could I drink it and not get sick?’. The definition from the S500 states, “Category 1 water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion, or inhalation exposure.”

Category Two

Category two water means significant contaminants. Some people also sometimes refer to category two water as “gray water.” This could be a dishwasher or washing machine drain line, so it’s clean water, but then mixed with some bits of food or soap or something like that. Some examples of category two could even be the overflow of water in the bowl of a toilet, assuming it’s not a backup of the sewer system or there is feces in the bowl. Even trace amounts of urine are acceptable in category two, so it’s gross, but that’s where it lands. Category 2 water is defined as containing, “significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans.”

Category Three

Category three, also referred to as “black water”. Some people say category three is sewage, however, that is inaccurate. Sewage is category three, category three is not always sewage. Category 3 water is “grossly contaminated and can contain pathogenic, toxigenic or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed.” Some examples of category three water, right from the IICRC S500 book would be wasteline backflows, seawater, rising waters from rivers or streams (like the local Chattahoochee River here in Gwinnett County), and wind-driven rain. Now, you may be thinking, ‘rain? Didn’t I just read in this article above that falling rainwater was category 1? I thought rain was pure and clean, how can it be category 1 and category 3?’ However, take note of the difference between the two. Falling rain, and wind-driven rain. Wind-driven rain from large storms and hurricanes can often pick up tons of contaminants on its way down through our atmosphere, and then, when wind driven into your home, it comes through your shingles, tar paper, plywood, insulation, and other building materials. That once clean, pure rain is driving through whatever’s in the atmosphere, on the roof, and in the building materials. That’s why wind-driven rain can be category 3 water.

Now, just because something can be category 3 doesn’t mean it always is category 3. If you have a water spot on your ceiling the best way to determine it, is by considering the type of storm related to the leak, looking at the color of the water or stain, the items it traveled through, and if possible perform ATP testing or a similar test to determine the amount of possible contamination. Most people do not take the time to consider all of these factors and this may lead to the stain showing through or mold growth coming from the contaminated water.

Groundwater can also be category 3 water. Any kind of groundwater that seeps into your home needs to be properly assessed. If standard category 1 rainfall runs on the ground and enters the home, then how is groundwater potentially category 3? Groundwater can have pesticides, animal droppings, manure, and more. The main thing is, just consider the whole situation and possibly even perform some testing prior to making a decision as to the category of water.

Sewage

Finally, sewage. Sewage is definitely category 3. Gross amounts of contaminants. The IICRC also specifies when it comes to the definition of category 3 water, “can carry trace levels of regulated or hazardous materials”, the example includes pesticides, toxic organic substances, etc. Since category 3 water is defined as being grossly contaminated, then it doesn’t matter if it is contaminated by sewage, regulated hazardous materials, mold, or any other type of bacteria or organic substance, it all falls into the same category of water… The only difference is, depending on what made it cat 3 water, there may be additional protocols and procedures to handle the situation as a whole and not just rely on the standard cat 3 water protocols. Other regulated hazardous materials could be lead, asbestos, mercury, arsenic, all pesticides, fuels, solvents, and more. So, category three has a very broad definition and we have to be careful with what we’re looking at and how it is handled.

Always Changing

A category one, clean water, can change to a two or a three easily. One way is simply over time. Time and temperature can change the category of water from one all the way to three depending on what microorganisms were present and became wet. If you let water sit stagnant in your building it’s gonna change over a few days, you may start to notice a sour or musty smell. You can go from one to three quickly because mold starts growing and colonizing wherever it has food, water and moisture.

A Dirty Story

I’ll give you an example of category 1 water changing into category 3. We had a home where the person was a hoarder. They had animals running loose. The source of the water was a clean water supply line leak at the sink. However, the water ran through all sorts of dirt, filth, and feces that was there because the animals were just running around. And guess what, instant cat three. It can change just that quickly.

What Category Is It?

When discussing category of loss with insurance claims representatives we often hear, “If it came from a supply line, that’s got to be a category one loss”. Well, if you’re only looking at the supply or the source of origin you may be right, but not when you’re looking at everything else. So let’s look at the big picture and make sure we get the assessment right, it means your health and safety as well as the health and safety of the ones doing the work.

WHY IT MATTERS?

If a water loss is a cat 3 instead of a cat 1 there are major differences in how the work is handled. Differences from what or how much containment is setup, personal protective equipment is worn, what type of cleaning or demolition is done, what equipment is used and even the use of different disinfectants or cleaning agents. This means the cost typically increases with a category 3 water loss. For an insurance company only focused on the additional costs, they may push to label a loss incorrectly as a cat 1 or 2 instead of a cat 3. I get it, I try to be frugal and save money every chance I get too, but it’s not the only thing to consider. For a restoration company like R4 Restoration, it means a lot of added work, disinfecting, added liability, health and safety concerns, and more. As well as being an IICRC Certified Firm, we’ve agreed to their code of ethics and to follow the standard of care. By not performing water mitigation work properly we could lose our designation.

Last, but certainly not least, as a homeowner, proper identification and treatment of the category of water is a major concern for the health of the home and your family. The difference between handling category one and category three comes down to the method of cleaning.

Cleaning with Force

One of the major differences with handling category three is typically demolition. Demolition is labeled as a method of cleaning by the IICRC. It’s physical removal of contaminated or dirty structure. It could be drywall, insulation, or something like that.

Bigger, Not Better

Now that we explained category 3 water losses typically cost more, the typical reaction would be that we want to find a way to label all jobs as cat 3 right? Wrong… Although we will handle all categories of loss, the projects we want to do as a restoration company are category 1 and 2. Why if it’s usually a bigger dollar amount on a category 3 loss would we not want it to always be category three? It comes down to a few things. One, we don’t want to do demolition. Demo costs a lot of money, not just for the homeowner and insurance company but also for us. Demo is the most labor-intensive portion of a project and takes our time away from other jobs and customers. Two, we have dump fees, haul off, and all this other stuff that adds to the project. As a restoration company we make a better margin on category one and two jobs since our costs are lower on those. So, we never push a project into category three just to try to bump up the dollar amount. If we say something’s category three, then we have to do a lot more work for less margin and we don’t want to do that. It also typically extends the timeframe of the entire job and may displace you from your home, it really doesn’t help anyone. The quicker we complete the entire project, the less disruptive it is for you, the happy you are and the better review you’ll give us!

Call the Experts at R4!

404.428.1255

r4restoration.com

What is the Coronavirus and what are the risks?

Jonathan Brimer — Wed, 05 Feb 2020 10:53:11 -0500

As a large family of viruses, the 2019 novel coronavirus-Wuhan (2019-nCoV) has a tendency to infect bats - which may jump from animals to humans through intermediate animal reservoirs. With many thousands of confirmed cases and hundreds of deaths of the respiratory infection, health officials have confirmed more cases of the novel coronavirus-Wuhan on U.S. soil.

Efficacy Against Coronavirus?

Similar to Influenza A, coronavirus is an enveloped virus. While this would often serve to protect the virus from possible threats, SteraMist® features efficacy against Influenza A and similar, enveloped viral threat including coronavirus. TOMI has EPA accepted studies on the current label to meet the standard to respond to emerging pathogens in the enveloped and non-enveloped categories, which include, SARS, MERS and 2019-nCoV, the current coronavirus outbreak*.

Risk Of Coronavirus Infection?

While animal-to-human transmission is thought to be exceedingly unlikely, coronavirus has now demonstrated the ability to mutate and jump from animals to humans prior to person-to-person transmission. With a genome 96% identical to the sequence of a bat coronavirus and similar to a SARS/ MERS-type virus, Chinese officials have stated that patients that have initially contracted the illness have likely eaten an infected animal, possibly a bat, that has come from wet markets in Wuhan, a Chinese city with a population of over 11 million. This virus may spread and evolve into a pandemic, much like the 2003 outbreak of SARS which emerged in China the year prior.

How To Avoid Contracting Coronavirus?

According to the CDC, the best method of coronavirus infection prevention is to wash hands with soap and water, avoid kissing and touching eyes, noses, or mouths, and avoid close contact with those who are sick. Wearing the proper mask and goggles has also shown to possibly assist in the prevention of infection when used properly and consistently. Practicing preventative measures and employing effective disinfection and decontamination methods are essential to helping control the spread of the growing pandemic risk.

*For more information, see EPA Registration #90150-2

The Elements: How Cold Affects Your Home

Fri, 22 Jan 2016 11:21:07 -0500

Most every house or commercial building has some amount of air infiltration. In the winter time, the cold outside air finds a way into some vulnerable areas of your house. Even without air infiltration, you get the effects of thermal heat or cold transference—heat energy escaping and cold energy entering the building. That process happens mostly in areas of your house that get outside airflow or aren't insulated against the elements. The areas we typically see this are in crawl spaces, attics, and garages.

Most crawlspaces and attics have vents that allow the outside air to flow freely in and out. Some that are sealed up and don't have vents still get very cold since they may have little, or no, insulation and are often not heated. Garages are also problem areas since they are typically not heated and the large roll up doors, although sometimes insulated themselves, do not usually have a very good seal, letting in a lot of outside air.

There are many water pipes that run in and out of the attic areas, under the crawlspace, above the garage, and in the walls of the garage and exterior walls. Even though the pipes may be insulated and run in the walls or ceiling, this in itself does not mean they are safe from freezing. While water freezes at 32 degrees fahrenheit, you won't usually have an issue with your pipes freezing until the temperature outside is around the 20's or lower. When this happens, you will have the potential of your pipes freezing. The temperature drops lower at night and that's when you're most prone to freezes, however temperatures during the day can get low enough to cause freezing as well.

In most cases, if you have a frozen pipe, you won't know about it until the temperature warms up enough for the pipe to thaw and then reveal itself. This creates a great potential for even more problems. If your pipes freeze at night, they may not thaw until the next afternoon when you are away at work and no one is around to catch the water from pouring into your house and damaging all your worldly belongings.

Click here to read about ways to help prevent frozen pipes in your home.

Ways to Help Prevent Pipes from Freezing and the Ensuing Water Damage in your Buford Home

Fri, 22 Jan 2016 11:48:29 -0500

Shut off all your outside water faucets and disconnect the garden houses.
Insulate! Wrap pipe insulation around the pipes you can see in your attic or under your home. Strap foam blocks around the outside water faucets around your house. Use heating elements wrapped around your pipes in areas especially prone to extreme cold.
Make sure the temperature in your home is around 68 degrees or higher. The warm air inside your home will radiate into your walls, attic, crawlspace, and other areas of your home that may typically get too cold.
Use space heaters in your garage or other areas that are not heated. (Do not leave heaters unattended)
Let your pipes drip. Find the faucet that is the farthest point from where the water enters your house and turn it on just enough to keep the water flowing through the pipes. The water flow will help keep it from freezing in the line.
Get some new home tech. With all the advancement of sensors and other technology, we have seen some great new items that help monitor and notify you in case of a water leak.

Utilizing some of these things can help you be able to respond sooner to water leaks to keep the damage to a minimum, save you thousands of dollars and a lot of headache.

Help! I have a Water Leak!

Mon, 14 Dec 2015 16:29:37 -0500

Typically this is how you might feel when you discover a water a leak. But you know what, that's the right response. The reason it's the right response, is because water leaks can cause major damage quickly. All the questions start rolling through your head, and you start to get frantic. No need to fret, you are about to find out exactly what you need to know when this happens.

Try to find the source of the leak and turn it off. Every home has cut off valves that control the flow of water to your water receptacles. Check out the table below for possible locations of cut off valves. If it's coming from an area where you can't find a valve, it might be best to turn off the water at the main control valve, this is normally outside the house, in the front yard near the street.
Call the experts! At R4 Restoration we specialize in emergency services. We're experts at restoring damage from any unexpected catastrophes. Speaking with us will help you select which route is best when determining how to pay for repairs. Most of the time the damages are covered by your homeowner's insurance. We deal with insurance companies everyday. This is what we do.
Call your insurance company. This helps to present more options on how to proceed with repairing damage. If a claim needs to be filed, this will start the process in the repair work. Remember, the faster we're able to address the issues, the less damage to need addressing. So having all your ducks in a row regarding an incident at your home, is knowing what your insurance policy will cover.

So, those are the initial steps in handling a water leak. Here, in the metro Atlanta area, we deal with all sorts inclement weather that can also contribute to water damage. Whether it's flooding and outside water coming in your home, or having a roof leak from heavy rain. All of these situations need to be handled correctly. This leads us to the next step, drying out the affected area.

When people think of drying, they think it's something you can handle on your own. Well, let me tell you a little story. Back in 2009 the city of Atlanta experienced a flood that damage numerous homes. Many people thought that when the waters receded they could vacuum the excess and their homes would be fine. Unfortunately that led to more damage than they ever expected. This was because of the growth of mold.

Mold is why water damage can be a catastrophe. It only takes 16% of surface water to create mold on porous materials. What does this mean? It means that our beautiful homes create the perfect breeding ground for mold. Our homes are full of drywall, wood, and concrete which all happen to be porous. If a large amount of water has touched any of these surfaces it needs to dried out.

Drying is a science, not a do-it-yourself project. It takes specialized equipment and education to dry a structure out properly. Remember, this is where you and your family spend the majority of your time. The result of drying properly eliminates the chance of your home becoming mold infested and causing potential health damage to you and your family down the road.

We at R4 Restoration have the training and experience to accomplish the job. We are not your typical restoration company, we handle the claim from beginning to end. We live and operate in the Gwinnett County area. This is our backyard and we know the common causes of water damage as well as their resolutions. We're the people that will be fighting for you to get your home back to its original state.

If you need help with a water leak, mold, or anything else give us a call at 404-428-1255, or email us at contact@r4restoration.com. And, if you want, you can use our emergency contact form if you want to.

Leak Source	Cut-Off Location
Kitchen Sink Faucet	Cabinet under the sink.
Bathroom Sink Faucet	Cabinet under sink.
Washer Faucet	Cabinet under the sink.
Outside Faucet	Check crawl space for a cut off valve.
Water Heater	At the top of the heater. Look for pipes coming out the wall.

The table above is a simple guide to give you some areas where you can hopefully save your home from further damage. But remember, if you cannot identify where the leak is coming from, just turn the water off at the main line. Typically the valve for the main line is somewhere in your front yard near the street. You can a use crescent wrench to turn off, however, best tool to have on hand for this is a Meter wrench.

Drip Edge Now Required for All New Georgia Roofs

Tue, 16 Sep 2014 15:33:32 -0400

A big code change for Georgia roofers happened recently. Drip Edge, the slim flashing around the outer edge of a house, is now required for all roofing contractors.

Drip Edge (definition from Wiktionary):

A metal flashing or other overhanging component with an outward projecting lower edge, intended to control the direction of dripping water and help protect underlying building components.

What does this mean for homeowners?

If you're a homeowner and in the market for a new roof, make sure the contractor you hire has "drip edge" included in your estimate. If not, you should look elsewhere.

If you're looking to purchase a new home, anything built within the last two years should have drip edge installed. If you can't tell by looking at it where it's there or not, have an inspector make sure it's there before you make your purchase. If it's not there you may want to use this in your negotiations for getting the house.

MRN HOMES OF GA has more details about Drip Edge if you're interested.

Freestanding Canopies with built-in Gutters

Wed, 02 Sep 2015 16:53:27 -0400

Custom Metal Canopies

R4 Restoration creates and installs custom crafted metal canopies in Suwanee. Not only are the canopies designed to bring architectural interest to a building, but are also a very practical addition. All custom metal canopies are constructed with a built-in gutter system using two simple drain spouts on both sides of the canopy, to protect the person and doorway from the rain. It also guards the expensive mill work from premature rotting due to rain and sun exposure that is all too familiar to a Gwinnett County house.

Competitor awnings are made of canvas, with no built in gutter system. This leads to sheets of rain flowing over the edge which soaks a person approaching the door. In addition canvas materials have a life of five to fifteen years, depending on the weight of the material. In contrast, Our canopies will last as long as your Suwanee home.

We realize variety is the spice of life, therefore we produce our canopies in a choice of two metals. One is 100% copper, a vibrant and beautiful metal that will patina over a six month period, for a classic appearance. The second is a thick gauge aluminum that can be painted to match any decor or it can come with a baked on finish. We can match any color you need to best fit the style of your home in Gwinnett.

Installing a canopy over your front entry can be a huge money saver. Depending on how much sun and rain exposure you have, your front entry could need maintenance every few months just to make sure you don't receive any rot. If left unchecked for a while, it could lead to costly repairs with replacing door jambs, side lights, or even having water get farther into the house and start to rot out flooring or leak into the basement. Add some style to your entry door and cut down a little on maintenance with a new custom canopy by R4 Restoration, Your Suwanee Contractor.

5 Tips to Prepare your Home for Winter

Wed, 02 Sep 2015 16:53:01 -0400

It's that time of the year, the weather is cooling down, leaves are changing colors and cinnamon brooms are invading your local grocery stores...that's right folks winter will be here before you know it. We've made it easy to get your home ready with these 5 tips.

1. Inspect your roof, gutters, and drains

Check to see if you have any missing, damaged or warped shingles replace as necessary, before you have a leak.
Check for worn or deteriorated flashing at the chimney, walls, and skylights and around vent pipes. With roofing cement and a caulking gun, seal any joints where water could penetrate.
Check your gutters and downspouts to make sure they are secure, re-secure if loose or sagging. Ice and snow can add a lot of stress and loosen or pull gutters off the house.
Clean gutters of any debris. To prevent flooding around your foundation when ice melts make sure downspouts extend away from the house by at least 5 feet. Full gutters could also lead to water backing up into the house or even ice damming.
Ensure all vents and openings are covered to prevent insects, birds, and rodents from getting inside to nest in a warm place.

2. Caulk Windows and doors frames

Caulking around windows and door frames, is one of the least expensive maintenance project you can do to prevent major repairs and utility costs. It will prevent heat from escaping, as well as water from getting into these openings which cause cracks and mold build up.

3. Get your chimney inspected and cleaned

To prevent chimney fires and carbon monoxide from leaking into your home, get your fireplace inspected by a chimney professional they will let you know if your chimney system needs to be cleaned or repaired.

4. Make sure your heating systems is working properly

Don't wait for the first cold day of winter to make sure your heat pump or furnace is working properly, now is the time to have a technician inspect your system, they will make sure it is clean and in good repair, and that it can achieve its manufacturer-rated efficiency. The inspection also measures carbon-monoxide leakage.

Look for a HVAC contractor that belongs to the Air Conditioning Contractors of America and employs technicians certified by the North American Technician Excellence (NATE) program. The contractor should follow the protocol for ACCAs "national standard for residential maintenance" (or the QM, short for "quality maintenance").

5. Drain sprinkler systems

Your irrigation systems need to be drained as well as outside spigots to prevent freezing. Putting insulation around your water pipes can help prevent pipes from freezing and bursting.

Outdoor Living

Wed, 02 Sep 2015 16:52:44 -0400

Many backyards in the Atlanta metro area are the most beautiful and yet overlooked area of a home.

R4 Restoration can help create a true escape right in your backyard, that is both easy to care for and sustainable. Creating beautiful outdoor living spaces to fit anyone's needs, budgets and designs. Take a look at some of our services below.

Low Maintenance Decks

If your tired of sanding, scraping, staining and sealing your deck year after year, then it's time to upgrade to a composite decking. Made with a mix of wood or cellulose fiber and plastic, these boards only require the occasional cleaning.

There are also non-wood railing options in a variety of materials including composite, vinyl, glass, and metal that will completely transform your deck to a low maintenance wonderland where you will be able to do more grilling and relaxing then upkeep.

Thinking about starting with a fresh new deck design? Then think outside the 'box', today deck designs have evolved into more than just a place to store your grill or patio furniture. Decks are being designed and used like additional rooms in your home, with activity-specific areas and different levels built for entertainment, cooking, dining and relaxing.

Don't forget to add deck stairs so you're not stranded from other parts of your backyard oasis. Brimer construction can easily add deck stairs to your existing deck as well.

Pergolas

Pergolas are a perfect combination of form and function not only do they provide a cool shady spot so you can enjoy your deck or patio on hot summer days, it also increases the value of your home and add instant appeal.

Screened Decks

Enjoy warm summer nights without being a dinner course for annoying mosquitoes, why not add a fire place that can be enjoyed in the cooler seasons.

Fire Pits

Build a fire pit for smores and a whole lot more. Your friends and family will never get enough!

Outdoor Kitchens

An outdoor kitchen with beautiful counter space to prep all your sauces, marinades and rubs, a direct gas outlet to your grill so you never have to refill the propane tank and every night can be pizza night with your own pizza oven. You call yourself the 'Grill Master', then it's time for an outdoor kitchen that truly reflects your skill.

Whether you are looking to add one key feature or completely makeover your backyard, don't wait call R4 Restoration today to get an estimate. It's time to go outside and enjoy the fresh air and glorious beauty of your entire home, inside and out!

Hot Kitchen Trends

Wed, 02 Sep 2015 16:52:08 -0400

Take a look at 5 hot Kitchen trends

White Cabinets or light wood cabinets are going to pair nicely with contemporary accents that are also trending, they reflect light and thus give the space a more open feeling, which is great way to make your small kitchen feel bigger without knocking down walls. Using white or a light colored wood gives a neutral pallet to build on, and is a smart choice for a long term investment.
Stainless Steel appliances are still a hot choice, commercial gas stoves with griddle surfaces or more than 4 burners have become very desirable. Homeowners also want appliances to do double duty, microwaves that double as second ovens and warming drawers, and refrigerators with convertible drawers that can act as the fridge, freezer, or wine fridge. Appliances like the microwave are going undercover, being built in under countertops.
Hardwood Floors are a strong trend for kitchens, so if you're looking to replace your ripped up vinyl floors this year consider a wood flooring option. For example engineered wood floors are a great option for kitchen flooring, because they are more resistant to higher moister areas than solid wood flooring. Another great option is porcelain floor tiles that have wood grain. This option gives a similar look as wood, but with less maintenance and better water tolerance.
Quartz is now king of the countertop world, because of its durability and virtually no maintenance qualities. Although Granite is no longer the reigning king of countertops, it will continue to be a popular choice.
Stylish Sinks are a great option if you are able to make only one update this year. We see a continued trend towards stone, copper and fireclay farmhouse sinks. Companies like Kohler are introducing farmhouse sinks in styles to compliment even the most modern style kitchen like brushed nickel and stainless steel.

R4 Restoration can update your kitchen with any or all of these trends in your upcoming kitchen remodel. R4 Restoration is a full service residential and commercial construction company based in Suwanee, Georgia. Serving the Suwanee, Duluth, Johns Creek, and surrounding Metro Atlanta Area. Contact us today for a quote.

Building to Code - Don't Believe the Hype

Wed, 02 Sep 2015 16:52:27 -0400

Believe me when I tell you, you DON'T want your next home improvement project built to code. That's right I said you DON'T want your project built to code! Why is that?

Building to code has somehow become linked to something superior when it really means that you are simply building to the bare minimum requirements. Adding to that from year to year minimum code changes and evolves. Something that was built to code even 1 to 2 years ago may no longer be up to the bare minimum of current building code standards.

For example, locally in the Suwanee, Duluth, Johns Creek and extended area's We have seen many decks built by well-known builders, using minimum code, only to need to be rebuilt 5-10 years later (a properly built and maintained wood deck should really last 20 or more years).

Tip for Homeowner:

When getting pricing for an upcoming project ask your contractor for pricing options that range from minimum code to preferred building options. Ask a lot of questions about the building procedure and materials being used. Also, when considering major construction projects, never be satisfied with the bare minimum building code.

At R4 Restoration we leave the minimum building codes for the other guys, our team is dedicated to doing the project right and building something that is not only safe but will outlast any projects that were simply built to "code". Our entire team stays current on all new and innovative construction products and building techniques to go above and beyond in delivering a superior product.

Make Sure You're Getting the Best Roof for Your Money

Wed, 02 Sep 2015 16:51:48 -0400

Simply put, you can just call R4 Restoration at 404.428.1255 However, if you are looking for more information then read on.

The first tip is to always get written estimates or agreements specifying the work to be done and materials to be used. Find out specifically what things will and won't be covered in case something should happen. (For example: a large amount of roofing material fell onto your patio furniture and damaged it. Or, your drywall ceiling was damaged due to the roofer dropping something in your attic while changing some decking.) Whether or not you choose a company that will cover some of those type items is up to you, but you just need to get these things covered in writing before the project starts.

Make sure you are getting apples to apples estimates. Just because two companies are both offering you an estimate including 30 yr. shingles does not mean that they are equal products, and the cost of these shingles can vary a few hundred dollars between one 30 yr. shingle and the other. Make sure of all the features of the shingles they are offering such as Wind Resistance, Algae Resistance, Product Warranty Length, and (more important on higher quality products is) Fire Rating, and Hail Impact Rating. Also look into the other products offered, not just the shingles. What about an underlayment? If your estimate says felt will be used, is it 30lb or 15lb rolls? As with everything else make sure it's in writing and it is specific.

The best quality for the best price. As with most people you probably want the best quality work done but don't want to pay an arm and a leg for it. The truth is roofing products cost a good bit and the more protection you receive the more you will have to pay for it. To try and get more for your money don't think that just because you decided to hire two guys with a pickup truck that you will be paying less. Nine times out of ten you will end up paying more and having the project drawn out over a longer period of time. Find out where they get materials from, if they are ordering everything from Home Depot or Lowe's your most likely paying more. The accounts we have setup with suppliers give us the opportunity to provide our customers with better products and prices.

Find out about previous work. In todays economy many people have been laid off of work and are looking for some income, so make sure you are dealing with a professional who has a portfolio to back them up and a company to support them. R4 Restoration has many homes in the Atlanta area that we have worked on and can show you finished work and give you customer references to back it up.

R4 Restoration

What Does It Mean to Be Bonded? Your Protection Guarantee

The Reality of Contractor Concerns

What Does "Bonded" Mean?

How a Bond Protects You

What Makes a Bond Different From Insurance

Why Does R4 Being Bonded Matter to You?

The Bottom Line

Save or Replace? Repairing Water Damaged Wood Floors

Hidden Moisture Problems

Understanding the Type of Water Damage

How Long Has It Been Sitting?

Proper Drying Techniques

Save It If You Can, Replace It If You Can’t

Professional Help When You Need It

VOCs and What We Bring Into Our Homes

Understanding VOCs in Your Home Environment

What Are VOCs and Why Should You Care?

Common Sources of VOCs in Your Home

Health Impacts: What's at Stake?

Smart Solutions for a Healthier Home

1. Choose Wisely When Shopping

2. Proper Ventilation Strategies

3. Professional Solutions

Taking Action: Your Healthy Home Checklist

Looking Forward

Estimating for Insurance Work

Different Estimates for Different Work

The Estimation Process

Can I Just Do It Myself? Should I Hire a Professional Water Mitigation Company?

Understanding the Risks

The Professional Advantage

Our Process

Comprehensive Assessment

Professional Water Removal and Drying

Monitoring and Verification

Insurance, Documentation, and Timing

When to Call

Do I Need to Get an Estimate Before I Mitigate Water Damage?

References

How to Choose the Right Contractor for Your Home Project: A Complete Guide

Before Any Project, Remember This

Understanding Different Types of Contractors

What is a Specialty Contractor?

What is a General Contractor?

Specialized-Comprehensive Contractor

Key Factors to Consider When Choosing a Contractor

Georgia Contractor Licensing and Insurance Requirements

Experience and References

Written Estimates and Contracts

Communication and Professionalism

Payment Terms

Red Flags to Avoid

Making Your Final Decision

Finding Quality Contractors in Suwanee and Metro Atlanta

Local Resources for Contractor Research

Questions to Ask Potential Contractors

Understanding VOCs in Interior Paint

What are VOCs?

Healthier Paint Alternatives

Top Air-Purifying Paint Options

Additional High-Performance Options

Who’s Really on Your Side? Understanding Fiduciary Duties in Home Insurance

What is a Fiduciary?

Insurance Agents and Adjusters: Whose Interests Do They Serve?

Insurance Agents

Insurance Adjusters

Why Insurance Agents and Adjusters are Not Homeowner Fiduciaries

Protecting Your Interests as a Homeowner

Understand Your Policy

Document Everything

Get Independent Advice

Second Opinions

Know Your Rights

Negotiate

File Complaints

Conclusion

Prevent Denied Claims: How Regular Home Maintenance Secures Your Insurance Coverage

Preventing Claims Denial

Reducing the Risk of Large-Scale Damage